TrustRadius

Directly vs. Five9 Intelligent Virtual Agent

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Directly
Score 6.4 out of 10
N/A
Directly’s crowd platform harnesses thousands of independent experts and AI technology to automate common customer questions and deliver customer service that consumers love. The vendor states companies like Airbnb, Microsoft, and Samsung partner with Directly to improve the customer experience, boosting CSAT by 20% while reducing contact center volume and saving millions per year. Directly is based in San Francisco and backed by Microsoft’s M12 Ventures, Samsung NEXT, True…N/A
Five9 Intelligent Virtual Agent
Score 9.0 out of 10
N/A
Five9 Intelligent Virtual Agent, based on Inference Studio which was developed by Inference Solutions and acquired by Five9 October 2020, is a web based visual tool that enables users to build AI-Powered Intelligent Virtual Agents to help businesses of all sizes automate their customer care workloads.N/A
Pricing
DirectlyFive9 Intelligent Virtual Agent
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
DirectlyFive9 Intelligent Virtual Agent
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
DirectlyFive9 Intelligent Virtual Agent
Best Alternatives
DirectlyFive9 Intelligent Virtual Agent
Small Businesses
Front
Front
Score 9.1 out of 10
Fin by Intercom
Fin by Intercom
Score 8.8 out of 10
Medium-sized Companies
Quadient Inspire
Quadient Inspire
Score 9.6 out of 10
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Enterprises
Quadient Inspire
Quadient Inspire
Score 9.6 out of 10
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
DirectlyFive9 Intelligent Virtual Agent
Likelihood to Recommend
7.0
(1 ratings)
9.0
(1 ratings)
User Testimonials
DirectlyFive9 Intelligent Virtual Agent
Likelihood to Recommend
Directly Software, Inc.
It is well suited for customer experience service management but, it should focus more on a support system.
Abhay Ranjan | TrustRadius Reviewer
Read full review
Five9
It works great in the pre-qualify area
SM
steven mikutel
Information Technology Auditor
Read full review
Pros
Directly Software, Inc.
  • customer messaging management
  • IVR
  • Branding
Abhay Ranjan | TrustRadius Reviewer
Read full review
Five9
  • Recording
  • Queue Management
  • Reporting
  • Insights
Jayson Cadano | TrustRadius Reviewer
Jayson Cadano
In-Country Manager
Read full review
Cons
Directly Software, Inc.
  • support
  • moderation
  • termination process
Abhay Ranjan | TrustRadius Reviewer
Read full review
Five9
  • more training would be good
  • documentation and case study materia;
SM
steven mikutel
Information Technology Auditor
Read full review
Usability
Directly Software, Inc.
No answers on this topic
Five9
Very user friendly as an agent but can be a bit over whelming when you're admin. It's best to have a visual guide or if the onboarding is much smoother guiding the admin depending on their use case
Jayson Cadano | TrustRadius Reviewer
Jayson Cadano
In-Country Manager
Read full review
Alternatives Considered
Directly Software, Inc.
Directly is more user-friendly and provides an easy interface. It's help desk software and chat support is very interactive
Abhay Ranjan | TrustRadius Reviewer
Read full review
Five9
It does an excellent cost-effective job
SM
steven mikutel
Information Technology Auditor
Read full review
Return on Investment
Directly Software, Inc.
  • increased branding
  • increased numbers of customer
  • increased customer loyalty
Abhay Ranjan | TrustRadius Reviewer
Read full review
Five9
  • increase in ROI
  • increase in Client Satisfaction
  • increase in Productivity
Jayson Cadano | TrustRadius Reviewer
Jayson Cadano
In-Country Manager
Read full review
ScreenShots