Directly vs. Moveworks

Directly

Directly

2 Reviews and Ratings

Moveworks

Moveworks

2 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Directly	Score 6.4 out of 10	N/A	Directly’s crowd platform harnesses thousands of independent experts and AI technology to automate common customer questions and deliver customer service that consumers love. The vendor states companies like Airbnb, Microsoft, and Samsung partner with Directly to improve the customer experience, boosting CSAT by 20% while reducing contact center volume and saving millions per year. Directly is based in San Francisco and backed by Microsoft’s M12 Ventures, Samsung NEXT, True…	N/A
Moveworks	Score 8.0 out of 10	N/A	Moveworks, now from ServiceNow, is a cloud-based machine learning platform that resolves IT support issues autonomously. Moveworks activates different resolution skills to take action, complete tasks, retrieve information and find answers.	N/A

Pricing

Directly

Moveworks

Editions & Modules

No answers on this topic

No answers on this topic

Offerings

Pricing Offerings
Directly	Moveworks
Free Trial
No	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

No setup fee

Additional Details

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More Pricing Information

Community Pulse
	Directly	Moveworks

Best Alternatives
	Directly	Moveworks
Small Businesses	Front Score 9.1 out of 10	Fin by Intercom Score 8.7 out of 10
Medium-sized Companies	Quadient Inspire Score 9.6 out of 10	Genesys DX (discontinued) Score 10.0 out of 10
Enterprises	Quadient Inspire Score 9.6 out of 10	Genesys DX (discontinued) Score 10.0 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Directly	Moveworks
Likelihood to Recommend	7.0 (1 ratings)	8.0 (1 ratings)

User Testimonials
	Directly	Moveworks
Likelihood to Recommend	Directly Software, Inc. It is well suited for customer experience service management but, it should focus more on a support system. Incentivized Abhay Ranjan Founder Read full review	ServiceNow Moveworks is great at automating simple functions with zero human touch and requests, like unlocking user accounts, resetting user passwords, and adding users to DL ticket creation. These functions reduce total calls to our help desk. Incentivized Mike Miller System Administrator Read full review
Pros	Directly Software, Inc. customer messaging management IVR Branding Incentivized Abhay Ranjan Founder Read full review	ServiceNow Understanding employee questions and serving up information and answers Very easy to add new content into the chatbot Excellent customer support Incentivized Mike Miller System Administrator Read full review
Cons	Directly Software, Inc. support moderation termination process Incentivized Abhay Ranjan Founder Read full review	ServiceNow Conversations, asking users refining questions to better tailor responses Incentivized Mike Miller System Administrator Read full review
Alternatives Considered	Directly Software, Inc. Directly is more user-friendly and provides an easy interface. It's help desk software and chat support is very interactive Incentivized Abhay Ranjan Founder Read full review	ServiceNow No answers on this topic
Return on Investment	Directly Software, Inc. increased branding increased numbers of customer increased customer loyalty Incentivized Abhay Ranjan Founder Read full review	ServiceNow 22% reduction in calls to support channels Employee growth without needing to add support personnel Incentivized Mike Miller System Administrator Read full review
ScreenShots