Directly vs. OpenText Exstream

Directly

Directly

2 Reviews and Ratings

OpenText Exstream

OpenText Exstream

7 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Directly	Score 6.4 out of 10	N/A	Directly’s crowd platform harnesses thousands of independent experts and AI technology to automate common customer questions and deliver customer service that consumers love. The vendor states companies like Airbnb, Microsoft, and Samsung partner with Directly to improve the customer experience, boosting CSAT by 20% while reducing contact center volume and saving millions per year. Directly is based in San Francisco and backed by Microsoft’s M12 Ventures, Samsung NEXT, True…	N/A
OpenText Exstream	Score 9.0 out of 10	N/A	OpenText Exstream (formerly HP Exstream) is a multichannel customer communication management solution that helps companies tailor customer communications through web, email, print and mobile channels.	N/A

Pricing

Directly

OpenText Exstream

Editions & Modules

No answers on this topic

No answers on this topic

Offerings

Pricing Offerings
Directly	OpenText Exstream
Free Trial
No	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

No setup fee

Additional Details

—

—

More Pricing Information

Community Pulse
	Directly	OpenText Exstream
Considered Both Products	Directly Abhay Ranjan Founder Chose Directly Directly is more user-friendly and provides an easy interface. It's help desk software and chat support is very interactive. Incentivized Helpful?	OpenText Exstream Mayuri Jadhav system engineer Chose OpenText Exstream Exstream is more stable compare to all ccm available in market, it's reasearch and r&d team make really good progress to improve product quality. Incentivized Helpful? Verified User Anonymous Chose OpenText Exstream Design flexibility, customer communication and lesser cost of ownership. Incentivized Helpful? Daniel Acevedo Software Engineer & Publishing Development Leader Chose OpenText Exstream Not apply Incentivized Helpful?

Best Alternatives
	Directly	OpenText Exstream
Small Businesses	Front Score 9.2 out of 10	Front Score 9.2 out of 10
Medium-sized Companies	Quadient Inspire Score 9.5 out of 10	Quadient Inspire Score 9.5 out of 10
Enterprises	Quadient Inspire Score 9.5 out of 10	Quadient Inspire Score 9.5 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Directly	OpenText Exstream
Likelihood to Recommend	7.0 (0 ratings)	9.0 (0 ratings)
In-Person Training	- (0 ratings)	5.0 (0 ratings)
Online Training	- (0 ratings)	3.0 (0 ratings)

User Testimonials
	Directly	OpenText Exstream
Likelihood to Recommend	It is well suited for customer experience service management but, it should focus more on a support system. Incentivized Abhay Ranjan Founder Read full review	OpenText Exstream is well suited for creation of documents in a corporate environment with huge throughput, but at the same time needs a very structured set of document types due to layout requirements. Incentivized Verified User Anonymous Read full review
Pros	customer messaging management IVR Branding Incentivized Abhay Ranjan Founder Read full review	Research and improvement in the product Product support Incentivized Mayuri Jadhav system engineer Read full review
Cons	support moderation termination process Incentivized Abhay Ranjan Founder Read full review	merge the design manager and designer the way components are used accros applications when using XML the array handling must be improved Incentivized Daniel Acevedo Software Engineer & Publishing Development Leader Read full review
Alternatives Considered	Directly is more user-friendly and provides an easy interface. It's help desk software and chat support is very interactive Incentivized Abhay Ranjan Founder Read full review	Exstream is more stable compare to all ccm available in market, it's reasearch and r&d team make really good progress to improve product quality. Incentivized Mayuri Jadhav system engineer Read full review
Return on Investment	increased branding increased numbers of customer increased customer loyalty Incentivized Abhay Ranjan Founder Read full review	secure contract generation and communication flexible terms and conditions approval and versioning Incentivized Verified User Anonymous Read full review
ScreenShots