Directly vs. OpenText Exstream

Directly

4 Reviews and Ratings

OpenText Exstream

OpenText Exstream

8 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Directly	Score 7.0 out of 10	N/A	Directly’s crowd platform harnesses thousands of independent experts and AI technology to automate common customer questions and deliver customer service that consumers love. The vendor states companies like Airbnb, Microsoft, and Samsung partner with Directly to improve the customer experience, boosting CSAT by 20% while reducing contact center volume and saving millions per year. Directly is based in San Francisco and backed by Microsoft’s M12 Ventures, Samsung NEXT, True…	N/A
OpenText Exstream	Score 9.8 out of 10	N/A	OpenText Exstream (formerly HP Exstream) is a multichannel customer communication management solution that helps companies tailor customer communications through web, email, print and mobile channels.	N/A

Pricing

Directly

OpenText Exstream

Editions & Modules

No answers on this topic

No answers on this topic

Offerings

Pricing Offerings
Directly	OpenText Exstream
Free Trial
No	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

No setup fee

Additional Details

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More Pricing Information

Community Pulse
	Directly	OpenText Exstream
Top Pros	Pro Data driven Pro Chat bots Pro Responsive customer	Pro Batch processing Pro Customer communication Pro Document creation
Top Cons	Minus Needs to improve	Minus Must be improved

Best Alternatives
	Directly	OpenText Exstream
Small Businesses	EZ Texting Score 8.9 out of 10	EZ Texting Score 8.9 out of 10
Medium-sized Companies	Quadient Inspire Score 9.4 out of 10	Quadient Inspire Score 9.4 out of 10
Enterprises	Quadient Inspire Score 9.4 out of 10	Quadient Inspire Score 9.4 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Directly	OpenText Exstream
Likelihood to Recommend	7.0 (1 ratings)	7.8 (3 ratings)
In-Person Training	- (0 ratings)	5.0 (1 ratings)
Online Training	- (0 ratings)	3.0 (1 ratings)

User Testimonials
	Directly	OpenText Exstream
Likelihood to Recommend	Directly Software, Inc. It is well suited for customer experience service management but, it should focus more on a support system. Incentivized Abhay Ranjan Founder Read full review	OpenText OpenText Exstream is well suited for creation of documents in a corporate environment with huge throughput, but at the same time needs a very structured set of document types due to layout requirements. Incentivized Verified User Anonymous Read full review
Pros	Directly Software, Inc. customer messaging management IVR Branding Incentivized Abhay Ranjan Founder Read full review	OpenText Secure Document Generaration Customer Communication Fast Batch processing On demand API based document retrial and re-printing Incentivized Verified User Anonymous Read full review
Cons	Directly Software, Inc. support moderation termination process Incentivized Abhay Ranjan Founder Read full review	OpenText merge the design manager and designer the way components are used accros applications when using XML the array handling must be improved Incentivized Daniel Acevedo Software Engineer & Publishing Development Leader Read full review
Alternatives Considered	Directly Software, Inc. Directly is more user-friendly and provides an easy interface. It's help desk software and chat support is very interactive Incentivized Abhay Ranjan Founder Read full review	OpenText Design flexibility, customer communication and lesser cost of ownership. Incentivized Verified User Anonymous Read full review
Return on Investment	Directly Software, Inc. increased branding increased numbers of customer increased customer loyalty Incentivized Abhay Ranjan Founder Read full review	OpenText increased customer and employee satisfaction Incentivized Verified User Anonymous Read full review
ScreenShots