Directly vs. SalesCaptain

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Directly
Score 6.4 out of 10
N/A
Directly’s crowd platform harnesses thousands of independent experts and AI technology to automate common customer questions and deliver customer service that consumers love. The vendor states companies like Airbnb, Microsoft, and Samsung partner with Directly to improve the customer experience, boosting CSAT by 20% while reducing contact center volume and saving millions per year. Directly is based in San Francisco and backed by Microsoft’s M12 Ventures, Samsung NEXT, True…N/A
SalesCaptain
Score 0.0 out of 10
Small Businesses (1-50 employees)
SalesCaptain is a communication platform with a chat based AI agent builder, designed for modern businesses. It unifies phone calls, texting, webchat, and social media messaging into a single collaborative inbox. SalesCaptain can be used to create AI-powered phone and text agents to handle calls, answer queries, route leads, filter spam, and automate tasks — without any technical expertise. SalesCaptain also includes a suite of built-in business apps for managing…
$159
per month per installation
Pricing
DirectlySalesCaptain
Editions & Modules
No answers on this topic
Business Plan
$159
per month per installation
Enterprise Plan
300 onwards
per month per installation
Enterprise Plan
starting at $300
per month per installation
Offerings
Pricing Offerings
DirectlySalesCaptain
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
DirectlySalesCaptain
Best Alternatives
DirectlySalesCaptain
Small Businesses
Front
Front
Score 9.0 out of 10
Front
Front
Score 9.0 out of 10
Medium-sized Companies
Quadient Inspire
Quadient Inspire
Score 9.3 out of 10
Quadient Inspire
Quadient Inspire
Score 9.3 out of 10
Enterprises
Quadient Inspire
Quadient Inspire
Score 9.3 out of 10
Quadient Inspire
Quadient Inspire
Score 9.3 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
DirectlySalesCaptain
Likelihood to Recommend
7.0
(1 ratings)
-
(0 ratings)
User Testimonials
DirectlySalesCaptain
Likelihood to Recommend
Directly Software, Inc.
It is well suited for customer experience service management but, it should focus more on a support system.
Read full review
Salescaptain
No answers on this topic
Pros
Directly Software, Inc.
  • customer messaging management
  • IVR
  • Branding
Read full review
Salescaptain
No answers on this topic
Cons
Directly Software, Inc.
  • support
  • moderation
  • termination process
Read full review
Salescaptain
No answers on this topic
Alternatives Considered
Directly Software, Inc.
Directly is more user-friendly and provides an easy interface. It's help desk software and chat support is very interactive
Read full review
Salescaptain
No answers on this topic
Return on Investment
Directly Software, Inc.
  • increased branding
  • increased numbers of customer
  • increased customer loyalty
Read full review
Salescaptain
No answers on this topic
ScreenShots

SalesCaptain Screenshots

Screenshot of the chat-based interface used to build AI phone and text agents.Screenshot of the unified inbox used to manage all messages from phone, text, webchat, and social.Screenshot of the drag-and-drop builder used to automate workflows.Screenshot of the apps used for reviews, appointments, and leaderboards.Screenshot of some of the available integrations.