Directly vs. Yellow.ai
Directly vs. Yellow.ai
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Directly | N/A | Directly’s crowd platform harnesses thousands of independent experts and AI technology to automate common customer questions and deliver customer service that consumers love. The vendor states companies like Airbnb, Microsoft, and Samsung partner with Directly to improve the customer experience, boosting CSAT by 20% while reducing contact center volume and saving millions per year. Directly is based in San Francisco and backed by Microsoft’s M12 Ventures, Samsung NEXT, True… | N/A | |
 Yellow.ai | N/A | yellow.ai (formerly Yellow Messenger) is a customer experience automation platform enabling enterprises to leverage its NLP engine to build chat and voice bots. Combining AI and human intelligence to automate customer and employee experience, the company aims to democratize AI through its no-code/low-code bot builders, omnichannel virtual assistants, and ticketing automation suite. | N/A |
| Directly | Yellow.ai | |||||||||||||||
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| Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
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| Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
| Additional Details | — | Contact vendor for pricing information. | ||||||||||||||
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| Directly | Yellow.ai |
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| Directly | Yellow.ai | |
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| Small Businesses |  EZ Texting Score 9.1 out of 10 |  Front Score 9.1 out of 10 |
| Medium-sized Companies |  Quadient Inspire Score 9.6 out of 10 |  Genesys DX (discontinued) Score 10.0 out of 10 |
| Enterprises | Quadient Inspire Score 9.6 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
| All Alternatives | View all alternatives | View all alternatives |
| Directly | Yellow.ai | |
|---|---|---|
| Likelihood to Recommend | 7.0 (1 ratings) | 9.0 (2 ratings) |
| Directly | Yellow.ai | |
|---|---|---|
| Likelihood to Recommend | Directly Software, Inc.
 Abhay Ranjan Founder | Yellow.ai
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| Pros | Directly Software, Inc.
Abhay Ranjan Founder | Yellow.ai
 Lekha Tharoor Digital Marketing Manager |
| Cons | Directly Software, Inc.
Abhay Ranjan Founder | Yellow.ai
Lekha Tharoor Digital Marketing Manager |
| Alternatives Considered | Directly Software, Inc.
Abhay Ranjan Founder | Yellow.ai
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| Return on Investment | Directly Software, Inc.
Abhay Ranjan Founder | Yellow.ai
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| ScreenShots |