Directly vs. Zendesk Sunshine Conversations

Directly

4 Reviews and Ratings

Zendesk Sunshine Conversations

Zendesk Sunshine Conversations

8 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Directly	Score 7.0 out of 10	N/A	Directly’s crowd platform harnesses thousands of independent experts and AI technology to automate common customer questions and deliver customer service that consumers love. The vendor states companies like Airbnb, Microsoft, and Samsung partner with Directly to improve the customer experience, boosting CSAT by 20% while reducing contact center volume and saving millions per year. Directly is based in San Francisco and backed by Microsoft’s M12 Ventures, Samsung NEXT, True…	N/A
Zendesk Sunshine Conversations	Score 7.8 out of 10	N/A	Zendesk's Sunshine Conversations (formerly Smooch.io) lets users unify messages from every channel into a single conversation, and build interactive messaging experiences anywhere. Smooch was acquired by Zendesk in May 2019.	N/A

Pricing

Directly

Zendesk Sunshine Conversations

Editions & Modules

No answers on this topic

No answers on this topic

Offerings

Pricing Offerings
Directly	Zendesk Sunshine Conversations
Free Trial
No	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

No setup fee

Additional Details

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More Pricing Information

Community Pulse
	Directly	Zendesk Sunshine Conversations
Top Pros	Pro Data driven Pro Chat bots Pro Responsive customer	Pro Customer data Pro Easy to connect Pro Easy to use
Top Cons	Minus Needs to improve	Minus Customer support Minus Support for mobile Minus Ios devices

Best Alternatives
	Directly	Zendesk Sunshine Conversations
Small Businesses	EZ Texting Score 8.9 out of 10	EZ Texting Score 8.9 out of 10
Medium-sized Companies	Quadient Inspire Score 9.4 out of 10	Quadient Inspire Score 9.4 out of 10
Enterprises	Quadient Inspire Score 9.4 out of 10	Quadient Inspire Score 9.4 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Directly	Zendesk Sunshine Conversations
Likelihood to Recommend	7.0 (1 ratings)	7.6 (5 ratings)

User Testimonials
	Directly	Zendesk Sunshine Conversations
Likelihood to Recommend	Directly Software, Inc. It is well suited for customer experience service management but, it should focus more on a support system. Incentivized Abhay Ranjan Founder Read full review	Zendesk Is a cost-effective platform that will help you to have a better communication with your customers and users. Easy to integrate with most common platforms with key reporting features if you care for customer experience. In terms of compliance, does a great job on the ability to check customer data and where is stored, for GDPR this was a key feature. Incentivized Verified User Anonymous Read full review
Pros	Directly Software, Inc. customer messaging management IVR Branding Incentivized Abhay Ranjan Founder Read full review	Zendesk Connects all customer data Easy to connect Easy to use reporting Incentivized Verified User Anonymous Read full review
Cons	Directly Software, Inc. support moderation termination process Incentivized Abhay Ranjan Founder Read full review	Zendesk Support for special characters (ñ and accents) Better integration with exsiting tickets in ZenDesk Android App is lacking Support for mobile browsers Support for iOS devices Incentivized AH Alejandro Huerta COO (Chief Operations Officer) Read full review
Alternatives Considered	Directly Software, Inc. Directly is more user-friendly and provides an easy interface. It's help desk software and chat support is very interactive Incentivized Abhay Ranjan Founder Read full review	Zendesk First and foremost, we are able to send responses quicker. In the past, a team member had to go out every morning and share queries. That meant we would take almost 24 hours to respond. Now with Zendesk Sunshine, we had automated the conversations. Incentivized Deepa Kumari Campaign Specialist Read full review
Return on Investment	Directly Software, Inc. increased branding increased numbers of customer increased customer loyalty Incentivized Abhay Ranjan Founder Read full review	Zendesk Overall I have great experience with Zendesk Sunshine Conversations Incentivized Mohammad Rashid Raza Technical Lead Read full review
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