Dispatch Science vs. JumpTrack

Product works very well for delivery and proof of delivery for drivers and customers. It has made a change for drivers that has been well accepted in not having to worry about paper getting lost in their vehicles. It probably would not be great on routes that have 1 or 2 stops, but when you have 10+ it is great.

Incentivized

• Provides historical data for staff to ensure customer receives proper service
• Allows the drivers to sort their route and essentially have a map to each location
• Its connection with DDMS has become much more stable and easier to use once we moved to DDMSPlus

Incentivized

• Route optimization is not always available or working.
• Customer addresses are not always found in google maps.
• Does not have the ability to reopen a signed invoice.
• Does not have the ability to "redeliver" if items are missing.
• Route optimization often needs (every day) human input to make it right.
• Route tracking does not update often enough to show accurate driving route. Will show straight line from one point to another if it misses some time between gps points.

Incentivized

We would be lost without it! I would never get rid of the efficiency it has created for our company

Incentivized

Support has been poor over the years, but generally, the software works.

Incentivized

Support has always been very quick to fix any issues and provide answers to any questions

Incentivized

We use JumpTrack over other programs out there because of how well it integrates with DDMS, our ERP software. We also like that nothing has to be installed on any computers. It's fully web-based/cloud based product. We like it's developed by Eci who made our ERP software so we already have a working relationship with it's creator

Incentivized

• Cost saving for sure Customer call and say I never got this item pull up JumpTrack I have the picture you got this item!
• Being able to know who got this delivery!
• having a picture attached to show where it was left

Incentivized