Item: JumpTrack
Rating: 7
Author: Verified User

Overall Satisfaction with JumpTrack

Use Cases and Deployment Scope

We use JumpTrack to manage all of our manifests for deliveries on a daily basis. We use the multiple aspects of JumpTrack in order to be as efficient as possible. The drivers like it because it has maps to each location and we like it because it provides us data for each route.

Pros and Cons

Pros

Provides historical data for staff to ensure customer receives proper service
Allows the drivers to sort their route and essentially have a map to each location
Its connection with DDMS has become much more stable and easier to use once we moved to DDMSPLUS

Cons

Allow for customers(us) the option to download a years worth of data to then store if for audit purposes
Continue to work on accuracy of the trips functionality
Simplify the adding of manifests manually

Return on Investment

We are able to easily report driver numbers each Monday staff meeting
Allows us to benchmark our drivers on analytics versus guessing
More organized results for our drivers and customer service and staff on where the deliveries are for the day

Alternatives Considered

We have only used JumpTrack for sometime now

Key Insights

Do you think JumpTrack delivers good value for the price?

Yes

Are you happy with JumpTrack's feature set?

Yes

Did JumpTrack live up to sales and marketing promises?

Yes

Did implementation of JumpTrack go as expected?

Yes

Would you buy JumpTrack again?

Yes

Other Software Used

DDMSPLUS, Acsellerate

Likelihood to Recommend

JumpTrack works well for us and I would recommend it for dealers who want something simple to use and track their deliveries. I have asked a couple folks who dont use it, why. Their responses were we feel like to cost doesnt provide the value it should. They said they dont have much trouble with deliveries and if someone was to call and complain about a missing box or something, it would be cheaper for them to just provide a credit versus pay for the JumpTrack service.

Comments

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