What users are saying about
2 Ratings
1 Rating
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9 out of 100
1 Rating
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 10 out of 100

Likelihood to Recommend

Dixa

Any contact center. When you do not want to invest in a CRM system Dixa will allow you to capture contacts and the history bar gives you a view of all interactions with that contact. When you want to enable your website to help customers 24/7. When you want to support all channels your customers want to use.
Kevin Tucker | TrustRadius Reviewer

MyPBX

MyPBX is really well suited to a business that is willing to put in the time to work out the most appropriate system for its needs and for business owners who want to be connected 24/7 whether in or out of the office
Kim Walters | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

Dixa
8.8
MyPBX
8.5
Multi-level Interactive Voice Response (IVR)
Dixa
10.0
MyPBX
6.0
User templates
Dixa
7.0
MyPBX
9.0
Call reports
Dixa
8.0
MyPBX
9.0
Directory of employee names
Dixa
10.0
MyPBX
Hosted PBX
Dixa
MyPBX
10.0

Call Management

Dixa
9.6
MyPBX
8.8
Answering rules
Dixa
10.0
MyPBX
7.0
Call recording
Dixa
10.0
MyPBX
9.0
Call park
Dixa
9.0
MyPBX
9.0
Call screening
Dixa
9.0
MyPBX
9.0
Message alerts
Dixa
10.0
MyPBX
10.0

VoIP system collaboration

Dixa
MyPBX
7.0
Audio conferencing
Dixa
MyPBX
7.0

Pros

Dixa

  • Programming the system is like doing a visio flow chart
  • Everything we want to implement is supported by the system
  • Only 2 short outages in the last year.
Kevin Tucker | TrustRadius Reviewer

MyPBX

  • Recording and delivering voice messages for immediate retrieval from your email client.
  • Simultaneous phone calls to any lines you direct.
  • Intuitive and simple to use launch panel.
Kim Walters | TrustRadius Reviewer

Cons

Dixa

  • Analytics leaves a bit to be desired but you can export metrics and manipulate in [Microsoft] Excel
  • Everything else is working great
Kevin Tucker | TrustRadius Reviewer

MyPBX

  • Would like to see avatars on the launch pad to easily identify users and message types.
  • Pre-recorded professional voice messages for purchase and customization would be nice.
  • It would be helpful to have a selection of short background music loops.
Kim Walters | TrustRadius Reviewer

Alternatives Considered

Dixa

Value proposition was by far and away the best. Any other system that had the features was much more expensive. The ease of programming made start up cost almost non existent. You have the ability to modify programming easily and do any special projects that invariable need to be accomplished by customer care.
Kevin Tucker | TrustRadius Reviewer

MyPBX

No answers on this topic

Return on Investment

Dixa

  • Improved consumer experience
  • Improved channel partner experience
  • Agent productivity and lower stress
Kevin Tucker | TrustRadius Reviewer

MyPBX

  • Serves as a virtual receptionist, therefore, saves on outlays.
  • Extremely cost effective overseas calls.
  • Never missing a business opportunity because I'm connected 24/7.
Kim Walters | TrustRadius Reviewer

Pricing Details

Dixa

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

MyPBX

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Rating Summary

Add comparison