Docket.io vs. Veradigm Practice Management

Great for companies that are sitting on disparate source systems being used by multiple different teams and business units with no plans of consolidation. The founders love to hear about the problems faced by most B2B SaaS companies and build solutions to key problems. So if you want to collaborate, they are a great vendor to work with

Incentivized

Although the EHR software industry is still developing, Allscripts has proven to be better than most.

Incentivized

• Pulling answers from old slack channels
• navigating our document center
• providing talk tracks around competition

Incentivized

• Ease of monitoring reports from all providers for each provider
• Ease of copying last report into current on
• Ease of deleting report when starting the wrong type of report

Incentivized

• Docket.io doesn't always have the correct answer
• Docket.io can misinterpret questions
• Docket.io doesn't have industry knowledge like an AI Chatbot does

Incentivized

• Some of the "canned" reports are wrong. We have reported issues to Allscripts multiple times and they never were interested in fixing the problem.
• The work and total RVU values that are assigned to each CPT code don't have a reference for the year so we have to keep changing them every year and overwrite the old ones.
• There is no option to load facility and non-facility values for total RVUs.

Incentivized

High usability and intelligent platform. Anyone with basic understanding of querying the platform can use the solution. For Admins as well, running reports is easy (but can be improved)

Incentivized

Moving away from paper reports is a little hard at first like ripping off a bandaid, but once you're fully integrated, it's just so much easier to see all your work over time and access reports, schedules, and all pertinent employment information for each patient. Not having to deal with paper files just changes the office completely.

Incentivized

I'm actually not sure if we call Allscripts support or our own support team with superusers. There never seems to be a problem that can't be fixed right away. The biggest problem you can have is when you start a report when the patient hasn't been checked in. I know how to fix it myself now, but it takes a few minutes with support when you need them to back it out.

Incentivized

I wasn't able to dive as deeply into Glean because we didn't set it up fully but I got to play around and see a bunch of different trials of it, I would say that Glean is the more robust of the two tools but for what we needed Docket.io did the job

Incentivized

Centricity is much more difficult to get support for in my experience.

Incentivized

• 12% increase in self-paced learning of new hires in GTM teams
• 22% reduction in SME time spent in answering questions
• 64% reduction in adhoc queries/questions asked to the SMEs by GTM teams

Incentivized

• I am only a user but it's easy to assume that this program is very expensive.
• Access to reports across all providers is game-changing.
• Helping the patient navigate care by seeing not just reports but scheduled visits is also a major plus.

Incentivized