Document360 vs. Gainsight Customer Communities

DOC360 is more than just a resource.Doc360 is an indispensable tool for any team seeking something distinctive, visually appealing, and highly efficient. Having tried various Knowledge bases in the past, DOC360 stands out for its exceptional ease of use, functionality and aesthetic appeal earning praise both from me and my team

Gainsight Customer Communities is best suited for mid to large scale communities that tend to be more on the support side of things. It's easy to implement and easy for customers to use. If you're a community professional considering platforms like Khoros and Vanilla, I'd strongly consider Gainsight CC too. I wouldn't be as eager to recommend it for a small community due to cost or a community of practice (due to permissions, architecture, and flat topics). It definitely could work, but the ROI and upkeep might be harder to justify.

• The support team at DOC360 is truly outstanding.
• What sets them apart is their exceptional availability and transparency
• Doc360 consistently strives to improve their products regularly introducing new features that enhances our overall experience

• They provide a ton of materials on best practices in setting up and using their platform
• They provide materials on how to provide an exceptional customer experience, with podcasts, webinars, and blogs.
• They support their community and walk the talk, so to speak in engaging their customers with each other.

Incentivized

• Adding support to include large videos and images online.
• Integration with Salesforce.
• Auto correct spellings and word suggestion.

Incentivized

• Knowledge Base
• Troubleshooting

Incentivized

Document360 is an exceptional knowledge base software that streamlines our documentation processes, empowers collaboration, and enhances our efficiency in training our consultant

It was super easy to implement and it appears customers are finding it super easy to use as well. We have never had anyone ask how to use community (through any channel) which speaks to the accessibility.

Document360 is the first knowledge base customer support tool that our organization implemented, and this tool has increased our team's productivity drastically. One of the reasons we purchased this tool was the price. Document360 has a lot of online video tutorials which again helped our decision to purchase this tool.

InSided tool was in our budget and provided us with more features. Other tools were way more expensive. The circle was great and cheaper and we worked with them before but InSided provided us with more features and integrations. Salesforce was almost triple the price so we have decided to go with InSided.

Incentivized

• It boasts expectional customer support with a highly responsive team.
• Their customization is unparalleled offering assistance in tailoring virtually any aspects of the platform for our needs
• The user interface is straightforward and intuitive
• $20,000 annual savings in creating SOP documents.
• $30,000 annual savings+ for customer -facing how to documents
• 10 x improvements of speed of documents getting to our customers

• Incredibly effective SEO; our community tends to hold most of the top 10 search results for common support oriented search terms
• Reduction in tickets; we're seeing 10-15% reduction in tickets since implementing community