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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Document360

    Score9.1 out of 10
    Mid-Size Companies (51-1,000 employees)
    Document360 by Kovai is presented by the vendor as a knowledge base software that scales with a product. Document360 helps users' teams create, collaborate and publish self-service knowledge base.N/A

    Joomla

    Score8.3 out of 10
    N/AJoomla! is a free and open source content management system used to publish web content. Included features are page caching, RSS feeds, printable versions of pages, news flashes, blogs, polls, a search function, and support for language internationalization.N/A
    Pricing
    Document360Joomla
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Document360Joomla
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    Document360Joomla
    Considered Both Products
    Kovai.co
    No answer on this topic
    The Joomla Project
    No answer on this topic
    Key User Insights
    Would buy again
    100%
    Would buy again
    8 Answers
    93%
    Would buy again
    14 Answers
    Delivers good value for the price
    100%
    Delivers good value for the price
    8 Answers
    93%
    Delivers good value for the price
    13 Answers
    Happy with the feature set
    88%
    Happy with the feature set
    7 Answers
    87%
    Happy with the feature set
    13 Answers
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    7 Answers
    100%
    Lived up to sales and marketing promises
    10 Answers
    Implementation went as expected
    100%
    Implementation went as expected
    8 Answers
    100%
    Implementation went as expected
    14 Answers
    Features
    Document360Joomla
    Security
    Comparison of Security features of Document360 and Joomla!
    Feature
    Document360
    -
    Ratings
    Joomla!
    8.3
    51 Ratings
    1% above category average
    Role-based user permissions00 Ratings8.351 Ratings
    Platform & Infrastructure
    Comparison of Platform & Infrastructure features of Document360 and Joomla!
    Feature
    Document360
    -
    Ratings
    Joomla!
    6.6
    48 Ratings
    17% below category average
    API00 Ratings7.246 Ratings
    Internationalization / multi-language00 Ratings6.047 Ratings
    Web Content Creation
    Comparison of Web Content Creation features of Document360 and Joomla!
    Feature
    Document360
    -
    Ratings
    Joomla!
    7.7
    54 Ratings
    2% below category average
    WYSIWYG editor00 Ratings8.353 Ratings
    Code quality / cleanliness00 Ratings8.551 Ratings
    Admin section00 Ratings8.249 Ratings
    Page templates00 Ratings7.052 Ratings
    Library of website themes00 Ratings6.350 Ratings
    Mobile optimization / responsive design00 Ratings7.550 Ratings
    Publishing workflow00 Ratings8.450 Ratings
    Form generator00 Ratings7.546 Ratings
    Web Content Management
    Comparison of Web Content Management features of Document360 and Joomla!
    Feature
    Document360
    -
    Ratings
    Joomla!
    7.6
    52 Ratings
    1% above category average
    Content taxonomy00 Ratings7.951 Ratings
    SEO support00 Ratings7.650 Ratings
    Bulk management00 Ratings8.049 Ratings
    Availability / breadth of extensions00 Ratings7.052 Ratings
    Community / comment management00 Ratings7.150 Ratings
    Best Alternatives
    Document360Joomla
    Small Businesses
    Slite
    Score5.7 out of 10
    Umbraco CMS
    Score7 out of 10
    Medium-sized Companies
    Bloomfire
    Score8.4 out of 10
    Square Online
    Score7.7 out of 10
    Enterprises
    Bloomfire
    Score8.4 out of 10
    RWS Tridion Sites
    Score9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Document360Joomla
    Likelihood to Recommend
    10.0
    (8 ratings)
    8.2
    (75 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    10.0
    (28 ratings)
    Usability
    10.0
    (1 ratings)
    8.0
    (14 ratings)
    Availability
    -
    (0 ratings)
    9.9
    (2 ratings)
    Performance
    -
    (0 ratings)
    7.8
    (2 ratings)
    Support Rating
    -
    (0 ratings)
    10.0
    (4 ratings)
    Online Training
    -
    (0 ratings)
    8.0
    (2 ratings)
    Implementation Rating
    -
    (0 ratings)
    8.7
    (3 ratings)
    Product Scalability
    -
    (0 ratings)
    9.9
    (3 ratings)
    User Testimonials
    Document360Joomla
    Likelihood to Recommend
    Kovai.co
    DOC360 is more than just a resource.Doc360 is an indispensable tool for any team seeking something distinctive, visually appealing, and highly efficient. Having tried various Knowledge bases in the past, DOC360 stands out for its exceptional ease of use, functionality and aesthetic appeal earning praise both from me and my team
    Read full review
    The Joomla Project
    If your developers want to have some fun, Joomla offers the stability and friendliness to do custom coding. Certain marketing initiatives require us to get "cute" with the interface, and Joomla allows for that a bit easier than WordPress (and definitely easier than sites like Squarespace). The security of Joomla is also always a plus.
    Incentivized
    Read full review
    Pros
    Kovai.co
    • The support team at DOC360 is truly outstanding.
    • What sets them apart is their exceptional availability and transparency
    • Doc360 consistently strives to improve their products regularly introducing new features that enhances our overall experience
    Read full review
    The Joomla Project
    • Security. Its got many new features in the new Joomla! 4 which make the already good security even better. I like the ability to use my Yubi keys to log in with the new webauth standard, I don't think any other CMS has that built in
    • W3C Accessibility Guidelines (WCAG) 2.1 (with AA compliance)
    • Really good SEO that gets our sites to the top of the search engines again without the need for any extra things
    • Speed, it gets a really good score (100%) in the google lighthouse on our server, can't beat that
    Read full review
    Cons
    Kovai.co
    • Adding support to include large videos and images online.
    • Integration with Salesforce.
    • Auto correct spellings and word suggestion.
    Incentivized
    Read full review
    The Joomla Project
    • Because Joomla's user community is smaller than WP, it lacks as many choices from 3rd party developers, meaning it can be a little more difficult to find the right extension for what you need to accomplish
    • Along the same vein, most of the best 3rd-party software for Joomla! is paid
    • Simple features such as Add to Menu and Cache cleaners should be adopted as part of the Joomla! core, though they are available as extensions
    • Joomla! could use a simpler and easier URL rewriting process
    Incentivized
    Read full review
    Likelihood to Renew
    Kovai.co
    No answers on this topic
    The Joomla Project
    I gave it a rating of 10 because I just love how Joomla! works, how it is set up and how it handles many users. Also it is very fast, and there is no overload on the MySQL database or servers ever.
    Incentivized
    Read full review
    Usability
    Kovai.co
    Document360 is an exceptional knowledge base software that streamlines our documentation processes, empowers collaboration, and enhances our efficiency in training our consultant
    Read full review
    The Joomla Project
    Joomla! 3.x is easily installed either manually or via a script provided by your host. It contains most of the tools needed to begin creating websites right from the start. Those features that it doesn't have are easily installed via links and buttons from the thousands of extensions available in the community
    Read full review
    Performance
    Kovai.co
    No answers on this topic
    The Joomla Project
    Today's Modern Joomla performs very well and is robust and durable. The pages load faster than they ever did in the past and Modern Joomla's integration into other software or systems has become seamless. Modern Joomla sites will last long and will stay running forever.
    Incentivized
    Read full review
    Support Rating
    Kovai.co
    No answers on this topic
    The Joomla Project
    Between the core Joomla developers who are excellent at answering questions and providing support, you have a whole community of developers who work with Joomla and are happy to help fellow developers out answering questions and supporting the Joomla project. Out of the many communities I am involved in for open-source software, Joomla's community is by far the best.
    Incentivized
    Read full review
    Online Training
    Kovai.co
    No answers on this topic
    The Joomla Project
    It is good if you know Joomla! if not it can get a bit confusing
    Read full review
    Implementation Rating
    Kovai.co
    No answers on this topic
    The Joomla Project
    Joomla has gone through tremendous growing pains. It is now better than ever. But before, when it was going from 1.5-2.5, the templates and plugins would break over and over again. If you don't understand what Joomla was trying to do back then, you might have a bad attitude toward it. Today, those pains are over and things don't break like they used to during that time period.
    Incentivized
    Read full review
    Alternatives Considered
    Kovai.co
    Document360 is the first knowledge base customer support tool that our organization implemented, and this tool has increased our team's productivity drastically. One of the reasons we purchased this tool was the price. Document360 has a lot of online video tutorials which again helped our decision to purchase this tool.
    Read full review
    The Joomla Project
    We tested other platforms like WordPress, Magento and some local CMS. 
    But Joomla offered us better resources for generating content.
    Joomla is a CMS suitable for many types of projects, especially if you have several people editing content at the same time.
    It allows you to maintain visual standardization and offers many options for working with images.
    With its ability to control access to different articles, categories or even different components, it is a great tool, even if they are managed by different people.
    Incentivized
    Read full review
    Return on Investment
    Kovai.co
    • It boasts expectional customer support with a highly responsive team.
    • Their customization is unparalleled offering assistance in tailoring virtually any aspects of the platform for our needs
    • The user interface is straightforward and intuitive
    • $20,000 annual savings in creating SOP documents.
    • $30,000 annual savings+ for customer -facing how to documents
    • 10 x improvements of speed of documents getting to our customers
    Read full review
    The Joomla Project
    • Joomla has reduced our costs of rolling out a new website because it uses less developer time and can be rolled out by individual users as needed.
    • Joomla has a lot of extensions and add-ons that make it easy to create and implement advanced solutions quickly.
    Incentivized
    Read full review
    ScreenShots

    Document360 Screenshots

    Screenshot of the Eddy AI assistantScreenshot of an AI promptScreenshot of an example of the customization optionsScreenshot of the Document360 dashboardScreenshot of the analytics and reporting featureProduct screenshot