Likelihood to Recommend We currently have a scenario where we print 1,000 documents per month, one for each resident. Because of DocuWare's ability to process barcodes, we dump that pdf to DocuWare and it files it into each resident's account. We then run scripting to add each of those documents to our cloud-based property management software. Saves having to process one document at a time per resident.
Read full review Filebound is great for documents that have been archived or not needed on a day to day basis. It serves it purpose as a storage/filing system to digitize any previous "hard copy" filing system. But for the day to day accessibility, I find other programs to be more responsive and quicker to use. Also, In order to use or edit any document uploaded to Filebound, you currently have to re-download the document onto your computer to edit. If the editing capabilities were streamlined for quicker response that would also be a plus.
Read full review Pros The software is secure and makes our documents safe The software is scalable which is like The software offers features that makes document processing and collaboration easy. Docuware Cloud offers some automation features Read full review Filebound is easily to upload documents onto and file into the proper location. You can easily find a file on your computer and have it uploaded within seconds Filebound gives you customization so you can create your own folders, criteria needed to file and search for uploaded documents. You have options of file types, names, certain fields of information to display when searching for files. Filebound allows you to download and print your saved documents quickly for future access. There is no limit to how you can use your scanned documents Read full review Cons No active directory integration, this doubles up user management. No Outlook integration. Would be nice to be able to interact with Docuware from email. No mobile application. We have many remote users that would benefit from this. Read full review Searching for Documents. Filebound does not allow you to look in differing file types for a specific document. You have to search each file type individually. And we have found that spaces or symbols are needed in front of the entered search information in order for Filebound to do a more broad search. You cannot move uploaded around, if you have more than one scan in a file. Once they are uploaded into a location, you cannot move it, you can only delete it and re-scan it into the proper file. If it was possible to simply drag and drop a file into Filebound to start the upload process, that would save time. Read full review Likelihood to Renew Docuware has become a vital part of our organization.
Read full review Usability Fairly intuitive for average users.
Read full review Support Rating We use a third-party company to assist in the support process, and they have been great to work with. Quick turn around on issues and almost immediate communication concerning support tickets. They are more than willing to consult with our IT partners as well, which is a must for our business.
Read full review Alternatives Considered We actually moved from DocuWare to
Plate IQ because Plate is restaurant specific and shares many item codes, SKU #'s, etc from major vendors. However, we continue to use DocuWare for other data management because it was so useful to us while we used it for AP.
Joe Ely CIO (Chief Information Officer)
Read full review Return on Investment Allowed us to do multiple hours less data entry per client/per week. ROI very quickly. Package is customizable so you can scale as needed. Joe Ely CIO (Chief Information Officer)
Read full review I don't have numbers, but our organization was able to go from having three large off-site and one on-site storage units to having none. This saved money on a monthly and yearly basis. Read full review ScreenShots