Docuware, basic document management for small companies.
June 13, 2017

Docuware, basic document management for small companies.

Anonymous | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Docuware Cloud

Docuware is being used to document and track our purchasing workflows. The approval process was the main reason we implemented Docuware. We needed a means of tracking who was approving expenditures.
  • Workflow management is fairly intuitive.
  • Basic document management functions are handled well.
  • Easy to administrate.
  • No active directory integration, this doubles up user management.
  • No Outlook integration. Would be nice to be able to interact with Docuware from email.
  • No mobile application. We have many remote users that would benefit from this.
  • Purchasing approval control and monitoring. Allows us to keep tighter hold of the budget.
  • Had to spend considerably more than expected. We needed to hire a developer to build integrations.
  • PDM
Docuware was not as robust.
A small business in need of document management would be able to get by with Docuware. A large business would be better off spending the money for something more advanced that integrates with enterprise software.

Docuware Cloud Support

Support seems eager to help but often unable to do so. Anything outside of the norm is unsupported.
ProsCons
Knowledgeable team
Kept well informed
No escalation required
Immediate help available
Support cares about my success
Slow Resolution
Problems left unsolved
Need to explain problems multiple times
Yes - Part of the contract negotiated by our purchasing department.
I have not received exceptional support. Their support ranges from unable to help to adequate.

Using Docuware Cloud

Fairly intuitive for average users.
ProsCons
Relatively simple
Easy to use
Technical support not required
Quick to learn
Feel confident using
Familiar
Not well integrated
Inconsistent
Cumbersome
  • General navigation is ok
  • Administration is intuitive
  • Printing to docuware is a nice feature
  • Complex workflows
  • Enterprise integrations