Docuware is a great product.
April 21, 2022

Docuware is a great product.

Joe Ely | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

DocuWare Cloud

Overall Satisfaction with DocuWare

We started using DocuWare in a workflow to handle AP for our restaurant clients. We have since moved to a more industry-specific product for invoice processing, but remain using DocuWare to identify and store cash management-related documents.

Pros

  • OCR is very good
  • Support
  • Ease of use

Cons

  • Some more features would be nice.
  • A little more customizable.
  • Better connections to email/filtering.
  • OCR
  • OCR
  • OCR
  • Allowed us to do multiple hours less data entry per client/per week.
  • ROI very quickly.
  • Package is customizable so you can scale as needed.
We actually moved from DocuWare to Plate IQ because Plate is restaurant specific and shares many item codes, SKU #'s, etc from major vendors. However, we continue to use DocuWare for other data management because it was so useful to us while we used it for AP.

Do you think DocuWare delivers good value for the price?

Yes

Are you happy with DocuWare's feature set?

Yes

Did DocuWare live up to sales and marketing promises?

Yes

Did implementation of DocuWare go as expected?

No

Would you buy DocuWare again?

Yes

We moved a quarter-million documents from file cabinets in our office to be digitally stored. Docuware made this process much, much less time-consuming than it otherwise would have been.

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