DocuWare can manage your old school paper documents in a modern interface
April 22, 2022

DocuWare can manage your old school paper documents in a modern interface

Bill Szczytko | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

DocuWare On-Premise

Overall Satisfaction with DocuWare

Its scope has changed over the years. It's not used quite as much as it once was. It's used now to disseminate multiple resident documents to our external property management system. It's also used for internal workflows. Previously it stored all of our resident's docs as well as all of our check copies from Accounts Payable.

Pros

  • Good OCR
  • Easy to use web interface
  • Powerful scanning tools
  • Great document processing

Cons

  • OCR is serviceable but has trouble capturing certain documents info 100% of the time
  • Web interface can have slow down issues from time to time
  • Filing documents by resident (by type)
  • Barcode recognition
  • Positive impact on organizing our key documents. Easy to find resident documents
  • Able to track spending through our AP system and diving into the invoice details

Do you think DocuWare delivers good value for the price?

Yes

Are you happy with DocuWare's feature set?

Yes

Did DocuWare live up to sales and marketing promises?

Yes

Did implementation of DocuWare go as expected?

Yes

Would you buy DocuWare again?

Yes

We currently have a scenario where we print 1,000 documents per month, one for each resident. Because of DocuWare's ability to process barcodes, we dump that pdf to DocuWare and it files it into each resident's account. We then run scripting to add each of those documents to our cloud-based property management software. Saves having to process one document at a time per resident.

Using DocuWare

40 - They represent different functions across the organization. Leasing staff teams, our internal credit department as well as Bookkeeping teams and C-suite.
1 - It does require people with IT skills to manage it. The server setup is especially tricky.
  • Resident documents
  • Accounts payable check copies
  • Credit documents
  • Indexing multiple resident files with a simple stack
  • Indexing and reading our utility bills
Docuware has become a vital part of our organization.

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