DocuWare vs. SAP Document and Reporting Compliance

We currently have a scenario where we print 1,000 documents per month, one for each resident. Because of DocuWare's ability to process barcodes, we dump that pdf to DocuWare and it files it into each resident's account. We then run scripting to add each of those documents to our cloud-based property management software. Saves having to process one document at a time per resident.

Incentivized

Great for global indirect tax compliance

Incentivized

• OCR is very good
• Support
• Ease of use

Incentivized

• Integration with SAP - one solution/click thru.
• Breadth of solution.
• Reporting capabilities.

Incentivized

• No active directory integration, this doubles up user management.
• No Outlook integration. Would be nice to be able to interact with Docuware from email.
• No mobile application. We have many remote users that would benefit from this.

Incentivized

• Integration for e-invoicing
• Notes implementation required

Incentivized

Docuware has become a vital part of our organization.

Incentivized

We are not planning on moving away from SAP Document and Reporting Compliance but rather expanding it for other territories.

Incentivized

Fairly intuitive for average users.

Incentivized

Not as streamlined as other reporting and e-invoicing solutions in the market for end users; however, the "click through" to posting connectivity is a huge benefit for reporting.

Incentivized

We use a third-party company to assist in the support process, and they have been great to work with. Quick turn around on issues and almost immediate communication concerning support tickets. They are more than willing to consult with our IT partners as well, which is a must for our business.

Incentivized

Support at times is slow in finding the right component or processor but once you get the right person you can get help pretty quickly with resolutions. Support will not be there for any customization you may have done/had to do on the product.

Incentivized

Implementation for reporting in general is quite straightforward. Implementation for e-invoicing definitely for new territories is more difficult especially in cases of integration required.

Incentivized

Managing documents and processes are very similar. The added value of Docuware Cloud is seen in the administrative management and the investment cost.

Incentivized

Coverage is similar: integration for e-invoicing is simpler for DRC, Edicom, and Pagero, which more fully manage tax authority integration, which is vital for ongoing compliance.

Incentivized

• Allowed us to do multiple hours less data entry per client/per week.
• ROI very quickly.
• Package is customizable so you can scale as needed.

Incentivized

• Positive impact is the centralization of e-invoicing on a single platform (previously split across multiple vendors/providers).
• Reporting standardization and simplification for internal users.
• Enhancing Mexico's fringe cases has been complex due to limited documentation, which has limited the ability to meet these needs in a timely manner.

Incentivized