DocuWare vs. Supernova

We currently have a scenario where we print 1,000 documents per month, one for each resident. Because of DocuWare's ability to process barcodes, we dump that pdf to DocuWare and it files it into each resident's account. We then run scripting to add each of those documents to our cloud-based property management software. Saves having to process one document at a time per resident.

Incentivized

Supernova is the best documentation platform on the market, having tested numerous alternatives, including the more popular zeroheight, Knapsack, etc. It's ideal for low-code solutions for brand guidelines and detailed component documentation. Their automated exporter pipelines are the icing on the cake, enabling them to pull what you see in Figma and push it directly into your codebase.

Incentivized

• OCR is very good
• Support
• Ease of use

Incentivized

• Customer service.
• Automation
• Organization

Incentivized

• No active directory integration, this doubles up user management.
• No Outlook integration. Would be nice to be able to interact with Docuware from email.
• No mobile application. We have many remote users that would benefit from this.

Incentivized

• Difficult to sync large files (more of a Figma problem).
• Restrictive paid tiers.
• Redundant features.

Incentivized

Docuware has become a vital part of our organization.

Incentivized

Fairly intuitive for average users.

Incentivized

It is occasionally buggy, but nowhere near as buggy as zeroheight.

Incentivized

We use a third-party company to assist in the support process, and they have been great to work with. Quick turn around on issues and almost immediate communication concerning support tickets. They are more than willing to consult with our IT partners as well, which is a must for our business.

Incentivized

Managing documents and processes are very similar. The added value of Docuware Cloud is seen in the administrative management and the investment cost.

Incentivized

Supernova has best-in-class customer service. Our Figma library is a huge file and was unable to automatically sync with most platforms (including Supernova) - of all three platforms we tried, Supernova was the only one that actively assigned engineers to our case and offered a solution within a couple of days. They've been great partners.

Incentivized

• Allowed us to do multiple hours less data entry per client/per week.
• ROI very quickly.
• Package is customizable so you can scale as needed.

Incentivized

• We've seen a massive increase in organizational design system adoption since launching our Supernova site.

Incentivized