What users are saying about
3 Ratings
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Top Rated
236 Ratings
3 Ratings
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Score 9.2 out of 100

Squarespace

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Top Rated
236 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.5 out of 100

Likelihood to Recommend

Dokan

Dokan is a multi-vendor marketplace. It is usually good for small mom-and-pop shops with less than 1000 items.
Anonymous | TrustRadius Reviewer

Squarespace

I have a gorgeous website that I made myself, thanks to Squarespace. I'm able to integrate marketing emails, SEO, analytics, online carts, pretty much instantly. If you want to get started fast, it's really great. I think if you want to customize square space and you're having trouble, it would be most helpful to hire a square space designer. That's what I would have done in retrospect.
Lisa Cooley | TrustRadius Reviewer

Feature Rating Comparison

Online Storefront

Dokan
6.8
Squarespace
Product catalog & listings
Dokan
9.0
Squarespace
Product management
Dokan
8.0
Squarespace
Bulk product upload
Dokan
7.0
Squarespace
Branding
Dokan
6.0
Squarespace
Mobile storefront
Dokan
5.0
Squarespace
Product variations
Dokan
5.0
Squarespace
Website integration
Dokan
8.0
Squarespace
Visual customization
Dokan
6.0
Squarespace
CMS
Dokan
7.0
Squarespace

Online Shopping Cart

Dokan
5.0
Squarespace
Checkout user experience
Dokan
5.0
Squarespace

eCommerce Marketing

Dokan
9.0
Squarespace
SEO
Dokan
9.0
Squarespace

eCommerce Business Management

Dokan
7.8
Squarespace
Order processing
Dokan
7.0
Squarespace
Inventory management
Dokan
9.0
Squarespace
Shipping
Dokan
8.0
Squarespace
Custom functionality
Dokan
7.0
Squarespace

Security

Dokan
Squarespace
8.6
Role-based user permissions
Dokan
Squarespace
8.6

Platform & Infrastructure

Dokan
Squarespace
7.8
API
Dokan
Squarespace
7.7
Internationalization / multi-language
Dokan
Squarespace
7.8

Web Content Creation

Dokan
Squarespace
8.5
WYSIWYG editor
Dokan
Squarespace
8.6
Code quality / cleanliness
Dokan
Squarespace
8.7
Admin section
Dokan
Squarespace
8.5
Page templates
Dokan
Squarespace
8.9
Library of website themes
Dokan
Squarespace
8.2
Mobile optimization / responsive design
Dokan
Squarespace
8.6
Publishing workflow
Dokan
Squarespace
8.4
Form generator
Dokan
Squarespace
8.3

Web Content Management

Dokan
Squarespace
8.0
Content taxonomy
Dokan
Squarespace
8.4
SEO support
Dokan
Squarespace
8.4
Bulk management
Dokan
Squarespace
7.7
Availability / breadth of extensions
Dokan
Squarespace
7.5
Community / comment management
Dokan
Squarespace
7.9

Pros

Dokan

  • Intuitive back-end functions.
  • User-friendly front-end interface.
  • Bug fixes and improvements are done often and regularly.
Anonymous | TrustRadius Reviewer

Squarespace

  • Stupid simple to use. I know very creative people who cannot code and this is probably the easiest ever platform for them!
  • Pretty website templates and great functionality with showing off portfolios.
  • They've already figured out what are the problems that non-coding people have when creating websites and they've figured out a simple solution for all of it.
Isabel Sam | TrustRadius Reviewer

Cons

Dokan

  • Sign-up procedure could be more explanatory for vendors.
  • Sign-up validations could be improved.
  • Support for multi-currency and multilingual shops needs to be improved.
Anonymous | TrustRadius Reviewer

Squarespace

  • As a wine company it would really love it if Squarespace had an easy plugin for wine club subscriptions.
  • Squarespace would be awesome if it could automatically take your photos that you upload on the site and optimize them for the web and for the website.
  • I do wish we could have more than two contributors for the basic website costs.
Megan Murray | TrustRadius Reviewer

Likelihood to Renew

Dokan

No score
No answers yet
No answers on this topic

Squarespace

Squarespace 10.0
Based on 4 answers
Unless our website requires significantly more functionality in the future, I can't see us terminating our contract
Emily Muhoberac | TrustRadius Reviewer

Usability

Dokan

Dokan 9.0
Based on 1 answer
Compared to other similar multi-vendor marketplace platforms, Dokan has much more features and easier to use and manage.
Anonymous | TrustRadius Reviewer

Squarespace

Squarespace 10.0
Based on 4 answers
It's simple to use for someone who is really good with computers as well as those who are not. I've been using my personal squarespace for years and have also helped clients build a starting page which they are later able to manage theirselves.
Mandy Cramer | TrustRadius Reviewer

Support Rating

Dokan

Dokan 7.0
Based on 1 answer
The support needs to be improved as some of the support representatives do not seem to understand the client's request and keep sending canned responses.
Anonymous | TrustRadius Reviewer

Squarespace

Squarespace 10.0
Based on 2 answers
Help is available directly from the back end and uses full sentence searching to find answers to questions others may have asked before. With a ton of articles and support questions documents, it is very likely that your question has been answered. If not each page has the ability to open a direct email to support. Each case has a number and can be followed. Responses are often quick and have links and directions clearly stated
Angela Skees | TrustRadius Reviewer

Alternatives Considered

Dokan

No answers on this topic

Squarespace

Overall, as a designer, it makes perfect sense for small to large businesses to use a site such as SquareSpace. Costs are relatively reasonable with the ability to go in and do custom code.
The issue is certain aspects of it, depending on the plan, you can't do. So, if you want to do API to the site, you need to use the top-tier program to do so. Even at custom code, you won't have access to the API section.
As well, like all templates and themes, everybody is using the same style too.
Michael Chow | TrustRadius Reviewer

Return on Investment

Dokan

  • Positive impact on small to medium shops.
  • Needs good advertisement and features to get large shops to sign up.
  • Needs more bulk product import and management features.
Anonymous | TrustRadius Reviewer

Squarespace

  • The key positive impact on my overall business objectives is how simple Squarespace sites are to implement new information. Whenever our services change, we can quickly update pages or even change how the website flows, in a very short window of time. This allows me to get back to more urgent work sooner.
  • Our Squarespace site for Club Swim Show helped present our web series to potential partners; Club Swim Show went on to partner with a popular swimming magazine and reach a larger audience through that magazine's hosting thanks to the professional design of our original website.
  • Squarespace does not bring in customers to my storefront, which is fine for me, since I sell things infrequently and it is not my main business, but might work against someone who is expecting a Shopify or Etsy level connection with buyer markets.
Courtney Birnbaum | TrustRadius Reviewer

Screenshots

Pricing Details

Dokan

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Squarespace

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Dokan
10.0
Squarespace
8.4

Likelihood to Renew

Dokan
Squarespace
10.0

Usability

Dokan
9.0
Squarespace
10.0

Support Rating

Dokan
7.0
Squarespace
10.0

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