Domestika vs. Skillsoft Coaching

Domestika is very well-suited to the business and creative worlds today. They offer relevant, good quality courses.. Why they've chosen to use fraudulent business practices doesn't make any sense to me since they have a good product.

They have a large library - make sure you clearly study the library offerings and choose the courses that are best for you as you will never be able to use all of them. Make sure you survey your user base before purchasing the licensing of the library courses so the courses are 'marked' with an employee in mind to keep costs minimized. Only purchase the Books 24x7 if you have a large IT department - otherwise you might want to lease a smaller content portion. Their Leadership Development, Project Management, business series and critical thinking and technical products are exceptional.

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• Their art videos are exceptional.
• Their marketing courses are relevant and contain useful content.
• Their AI courses are also informative.

• Covers a wide-breadth of topics ranging from desktop / office skills to communications skills to leadership development
• Offers knowledge portals (Knowledge Centers) around specific topic areas such as Management Development, Six Sigma, Professional Foundations, Sales, etc - that aggregate content from the large Skillsoft resources and present it in a way that is both meaningful and relevant to the learners. Plus, they have editors update the featured topic each month.
• Include a wide variety of learning media such as eLearning courses, books, book summaries and videos.

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• They have fraudulent business practices:
• I canceled my subscription after the first year. I have an email that my subscription was cancelled, my account also says the subscription was canceled, yet they charged me $349 for renewal.
• I originally paid for a one-year subscription via PayPal. Although I canceled the renewal before the term ended, the company bypassed my PayPal account entirely and charged my linked credit card directly for a second year. Because this transaction was processed outside of PayPal’s system, PayPal has no record of the charge and cannot assist with a dispute. I am reaching out to resolve this unauthorized direct charge immediately.
• They make it difficult to connect with customer service. It sends you to statements that basically say they don't issue refunds. It's very dicey how this is set up.

• The platform does have room to improve their response time for assistance. Depending on the issue an internal "help team may be required"
• They removed what was called "knowledge centers" which could be summed up as an accumulation of books, courses, exams, practice exams, articles and basically any asset within the platform surrounded by a particular subject. This was a great benefit to some of our customer. It was a one-stop-shop but now you would need to search independently for all of those assets.
• Because the platforms library can be customized its a bit of a struggle to have certain assets changed or modified within Skillsoft. You basically are on their time when it comes to updates or any major changes you as a customer would like to make.

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I would recommend to renew as this is part of our employee development goals and we make a strong commitment to develop employees' people skills. I think SkillSoft has a very innovative approach to develop people's interpersonal skills other than traditional classroom learning.

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I am giving them a 1. I can't get past the fact that they charged me for a second year even though I didn't renew my subscription. I have access to all the classes I purchased, and that's all I need. I can't give you any more positive feedback than I have because I'm so disappointed in how they handle customer service. Thousands of people have had the same experience.

There are things that could be easier. Having a more customizable carousel that can rotate relevant content in and out on a regular basis would be nice. They could also make some of the video content more engaging. Some of it is pretty dull and people can lose interest pretty fast.

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Very responsive, knowledge and helpful. They are always focused on ensuring they are doing the very best to support our success.

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Just that it takes a village. It cannot be done alone. Everyone needs to know what you are doing and what their role is in the implementation. Tightly managing the project management schedule and resources is important in ensuring that everything gets done on time, and with quality. Education is KEY

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I have reviewed 4 or so products, and most of them were very positive and useful comments.

We chose SkillSoft for the overall ease of use for both our users and our administrators and have a great value proposition. We have continued our contracts for the same reasons and the relationship we have built with our Learning Consultant and Account Representative.

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• I am an entrepreneur and need a wide range of business skills; their courses are well-suited to my needs.
• I found that the courses addressed my social media, AI, and content creation concerns.
• I'm looking forward to all the classes I purchased. It's everything I need in one place.

• The ability to have on-demand training saves money in not having to have an in-house trainer.
• Employees can complete training on their own time (even at home), so if they need more time for a training, they can complete it on their own time.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info