Domino CRM vs. Yellow.ai

Domino CRM

Yellow.ai

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Domino CRM	Score 9.1 out of 10	N/A	Domino CRM serves businesses worldwide as a no-code chatbot builder for automated and optimized customer interactions. With it, one can enhance client relations, engage visitors in flows, save resources, and boost revenues. In addition, Domino CRM offers an in-built CRM system to track analytics and a broadcasting feature for messaging campaigns. The list of available nodes includes blocks with texts, images, audios, and videos, nodes with questions, catalogs, payment…	$12 per month
Yellow.ai	Score 8.4 out of 10	N/A	yellow.ai (formerly Yellow Messenger) is a customer experience automation platform enabling enterprises to leverage its NLP engine to build chat and voice bots. Combining AI and human intelligence to automate customer and employee experience, the company aims to democratize AI through its no-code/low-code bot builders, omnichannel virtual assistants, and ticketing automation suite.	N/A

Pricing

Domino CRM

Yellow.ai

Editions & Modules

Starter: $12
per month 5 chatbots & 5000 conversations
Pro: $28
per month 15 chatbots and 15000 conversations
Custom: Price on Request

No answers on this topic

Offerings

Pricing Offerings
Domino CRM	Yellow.ai
Free Trial
Yes	Yes
Free/Freemium Version
Yes	Yes
Premium Consulting/Integration Services
Yes	No

Entry-level Setup Fee

No setup fee

Optional

Additional Details

20% discount available with annual subscription.

Contact vendor for pricing information.

More Pricing Information

Features

Domino CRM

Yellow.ai

Chat Analytics and Reports

Comparison of Chat Analytics and Reports features of Product A and Product B
	Domino CRM 8.2 1 Ratings 2% below category average	Yellow.ai - Ratings
Chat history and transcripts	9.11 Ratings	00 Ratings
Chat reporting	7.31 Ratings	00 Ratings

Best Alternatives
	Domino CRM	Yellow.ai
Small Businesses	Front Score 9.0 out of 10	Front Score 9.0 out of 10
Medium-sized Companies	Genesys DX (discontinued) Score 10.0 out of 10	Genesys DX (discontinued) Score 10.0 out of 10
Enterprises	Genesys DX (discontinued) Score 10.0 out of 10	Genesys DX (discontinued) Score 10.0 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Domino CRM	Yellow.ai
Likelihood to Recommend	9.1 (1 ratings)	9.0 (2 ratings)
Usability	9.1 (1 ratings)	- (0 ratings)

User Testimonials
	Domino CRM	Yellow.ai
Likelihood to Recommend	Domino CRM LLP Perfect for B2C business, as it allows to automate interactions with user bases. Regardless of your specialization, there will be space for utilization of Domino CRM's chatbots. Probably, less relevant to B2B businesses, as their deals are each more unique and specific, as it seems to me now. However, still possible I guess Verified User Anonymous Read full review	Yellow.ai I guess well suited for all kinds of use cases, scenarios across the industry, geography, businesses, etc. Incentivized Verified User Anonymous Read full review
Pros	Domino CRM LLP Handling payments right via the messenger Booking slots for presentations Notifying customers about events and campaigns Verified User Anonymous Read full review	Yellow.ai Web integrated chat bot WhatsApp bot Good support from YM team Transparent dashboard for analysis Incentivized Lekha Tharoor Digital Marketing Manager Read full review
Cons	Domino CRM LLP Integration with third-party databases, such as Google Sheets (possible, but you have to code) More ready-to-use templates (there are some, but still) More accessible API integration opportunities (which are now only available for Pro plan users) Verified User Anonymous Read full review	Yellow.ai Shopping features in bot pricing app integration Incentivized Lekha Tharoor Digital Marketing Manager Read full review
Usability	Domino CRM LLP The platform is user-friendly, intuitive, and offers a wide range of features that cater to various business needs. Its drag-and-drop functionality, customizable templates, and seamless some useful options make it easy to use, even for those without technical expertise. If you know how the Telegram messenger functions, there will be no issues with Domino CRM Verified User Anonymous Read full review	Yellow.ai No answers on this topic
Alternatives Considered	Domino CRM LLP Actually, we were searching for an easy-to-use builder and came across Domino CRM and decided give a try. As we feel totally satisfied, facing no issues, we have decided to stay with this chatbot builder. If anything new emerges, we might give it a try as well, just in case Verified User Anonymous Read full review	Yellow.ai The main factor was use cases implemented elsewhere in the BFSI domain besides competitive cost & implementation timelines. Incentivized Verified User Anonymous Read full review
Return on Investment	Domino CRM LLP Faster response times (instant in fact) All info is stored in one place Measurable automated sales and service funnels Verified User Anonymous Read full review	Yellow.ai Chatbot is another touch point for customer to do servicing of their loan. The following are the benefits for the customers. Avoid long wait times to reach agent. Get quick and reliable and up to date information. Easy and guided self-service journey. Post-launch on 04-Jan-20, in one month we had around 28000 unique customers visiting the bot. 24 X 7 availability. Increased customer satisfaction. Reduction in customer support manpower. Incentivized Verified User Anonymous Read full review
ScreenShots	Domino CRM Screenshots