DraftSight vs. Salesforce Agentforce Field Service

2D design work

3D design work

Large area (500m²+) analysis and assessment

From product design, including production drawings to lay out of large (10m x 1m footprint) layouts DraftSight is a cost effective solution providing all appropriate interfaces for BIM.

The level of detail during rendering (while it can be slow) is good for visualization and for use in installation and training materials

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

We've demoed quite a few models, different companies. I know Salesforce has huge backing, but even so they're open to customization and solutions. Some of the competition, keep in mind for my industry, there's not a lot of options out there. We're not your typical Salesforce target market. I mean we're not really selling a lot. I mean, quite honestly, I don't even have a sales department because can't do all of the work that my current customers need me to do. So I don't need to go drum up new business. I just needed it for more of tracking and a work management solution. And in the construction, specifically utility construction, industry, there's not a lot of options, but it definitely was the best option for us.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• You can easily bring in a dwg format drawing into the programme and it will display the information just as well as AutoCAD.
• The programme supports shortcut features or one-click buttons for the most commonly used operations.
• Script files can be used which is a bonus.

Incentivized

Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Real Time Communication with back-office team When our nurses need anything by using mobile app they can reach out to our back office team to resolve their issues
• Utilization of resources We can see the all the appointments view with the assigned representative in a single page so We can assign more appointments if any resources has any free slot it is just a drag and drop
• It helps us to automate the process like delay or reach notification we can also route the appointments based on representative skill set, location and urgency of task

Incentivized

Invited by TrustRadius (TR) on Vendor's Behalf

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info

• The text search and replace is very crude and barely works. Needs a major revamping.
• The layout tabs are very clunky and hard to use. Needs to be fixed.
• DraftSight will fix a problem in one version, mess it up in another version, then fix it again later on. And so forth, and so forth, and so forth. Very poor software update control.

Incentivized

Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Our biggest complaint is the optimizer removes jobs from the schedule at times and they are hard to track down and if missed we may not have a tech show up at all for the customer.
• Reporting off of Service Appointment history is challenging
• Without having a developer adjust your views the amount of available fields can be overwhelming.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

It has given us, a small startup, the ability to compete effectively with far larger competitors by evening the playing field at a low cost.

Incentivized

Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

As of right now there is not a alternative that seems to offer all of the functionality with a vision of what is needed in the future. It is my belief that ClickSoftware will remain a leader in Mobile Workforce Management for a long time.

Easy if you know how to use CAD software. But is not very difficult to learn using DraftSight if this is your first CAD software. As soon as you get in to it the work flow will save you a lot of time and its simple interface is very nice.

Incentivized

Invited by TrustRadius (TR) on Vendor's Behalf

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Within a week a scheduler can confidently navigate the program and from there they learn more niche tools but from the beginning they can hit the ground running. With different user views available the developers can narrow down what is needed based on your job role which has been invaluable.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Other than a bug created by a VAR tech support that didn't get resolved until I installed the next version, DraftSight has worked fine.

In general it's very quick to load drawings...now it depends a lot on the file we're opening or working on.

Incentivized

Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Technical support seems to be overseas with broken English and difficulty to read English. I asked for a trial license to try the fix but it was declined. Ask pratiksha.dahotre and gayatri.keskar for details. In summary, they released a broken version, I helped to fix by providing feedback and error logs. They claimed it is fixed but I can't test it.

Having a program that gives sales leaders a real time view was game changing. Time was always an issue because there wasn't always a sales leader available for closing sales. This has allowed for any sales leader to jump in and help make the sale without the need to do a warm transfer.

Incentivized

Invited by TrustRadius (TR) on Vendor's Behalf

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Based on some knowledge of AutoCad, using Draftsight took a short time before I felt comfortable using it.

Incentivized

Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Overall the training was quite informative but did lack detail in some areas. It had all of the necessary content for an experience product user but didn't offer enough information for a new user to complete the training and then feel comfortable in real-world situations running or managing the software. I would recommend this course for anyone with at least 1 year of full-time exposure to the ClickSchedule product.

Take time to get used to where commands are and how the interface can be customized to suit your needs and work style. The keyboard commands are very helpful and can make work more efficient if time is taken to learn them.

Incentivized

Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

While SketchUp is free, DraftSights cost is minimal and its abilities are much greater. It is so much easier to layout and modifies a system design. Since DraftSight is compatible with all versions of CAD, it makes it easy to collaborate with customers on their specific system design. We spend less time and see greater sales on our projects.

I have added a few of the many Salesforce products we use. We also use HubSpot but they all have different functions so not really comparable as they are used for different things/ teams.

Incentivized

Invited by TrustRadius (TR) on Vendor's Behalf

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

It's a typical contract for cad software. It was inexpensive at the time I started. But now the more useful features are on the more premium (priced) version.

As a startup, we really appreciate scalable software or tools, and because we use it for diverse types of projects, flexibility is key.

Incentivized

Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Quite responsive when I have an issue, and with little to no delay in responding. They are professional and know the software so have been able to solve all of the issues that I have had with both using the software and also with making revisions as required. Non-technical issues like invoices have also been resolved quickly.

Incentivized

Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Draftsight has been very cost effective, it was free a few years ago then £79 a year, which it still is if you have the standard version. Now the minium level is Profession edition at £159+ VAT per year. Which is still very good value for money, just more that what we currently pay with the standard licences we have.

Incentivized

Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• ClickSoftware (ClickSchedule) has allowed for a technician work schedule to be fuller
• ClickSoftware (ClickSchedule) has improved efficiency of the mobile work force when it is adhere to, and excessive rule violations are avoided.
• ClickSoftware (ClickSchedule) has increased accountability of the mobile work force throughout the day.