TrustRadius

Drawbridge (discontinued) vs. Mojo Helpdesk

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Drawbridge (discontinued)
Score 7.6 out of 10
N/A
Drawbridge was a customer understanding and identity resolution tool, acquired by LinkedIn in 2019. Its features have been incorporated into LinkedIn Marketing Solutions, and the tool is no longer available standalone.N/A
Mojo Helpdesk
Score 8.2 out of 10
N/A
Mojo Helpdesk is a relatively simple online help desk / ticketing system aimed at SMBs. It offers an affordable pricing plan starting at $24 for eleven agents, and scales with the number of agents using the software.
$24
per month
Pricing
Drawbridge (discontinued)Mojo Helpdesk
Editions & Modules
No answers on this topic
Mini Me
$0
Includes 10 agents
Professional
$29
Includes 10 agents
Enterprise
$99
Includes 10 agents
Unlimited
$399
Unlimited agents
Offerings
Pricing Offerings
Drawbridge (discontinued)Mojo Helpdesk
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeOptional
Additional Details——
More Pricing Information
Community Pulse
Drawbridge (discontinued)Mojo Helpdesk
Features
Drawbridge (discontinued)Mojo Helpdesk
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
Drawbridge (discontinued)
-
Ratings
Mojo Helpdesk
9.8
1 Ratings
18% above category average
Organize and prioritize service tickets00 Ratings10.01 Ratings
Expert directory00 Ratings10.01 Ratings
Subscription-based notifications00 Ratings10.01 Ratings
ITSM collaboration and documentation00 Ratings9.01 Ratings
Ticket creation and submission00 Ratings10.01 Ratings
Ticket response00 Ratings10.01 Ratings
Self Help Community
Comparison of Self Help Community features of Product A and Product B
Drawbridge (discontinued)
-
Ratings
Mojo Helpdesk
10.0
1 Ratings
22% above category average
External knowledge base00 Ratings10.01 Ratings
Internal knowledge base00 Ratings10.01 Ratings
Multi-Channel Help
Comparison of Multi-Channel Help features of Product A and Product B
Drawbridge (discontinued)
-
Ratings
Mojo Helpdesk
10.0
1 Ratings
22% above category average
Customer portal00 Ratings10.01 Ratings
Social integration00 Ratings10.01 Ratings
Email support00 Ratings10.01 Ratings
Help Desk CRM integration00 Ratings10.01 Ratings
Best Alternatives
Drawbridge (discontinued)Mojo Helpdesk
Small Businesses
Lead Forensics
Lead Forensics
Score 8.9 out of 10
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Medium-sized Companies
Lead Forensics
Lead Forensics
Score 8.9 out of 10
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Enterprises
Treasure AI
Treasure AI
Score 9.0 out of 10
SysAid
SysAid
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Drawbridge (discontinued)Mojo Helpdesk
Likelihood to Recommend
2.0
(1 ratings)
10.0
(1 ratings)
User Testimonials
Drawbridge (discontinued)Mojo Helpdesk
Likelihood to Recommend
Discontinued Products
It is well suited for small, targeted advertisements. I see this happening on a large scale and it is difficult to keep departments/groups/units separate from the individual, so incorrect, inappropriate, or just wrong recommendations are made all the time. The scale of your project I think determines whether this will be useful. A team under ~30/40 people, should work great. Larger than that and wires will be crossed, quality will plummet, and expectations will not be met.
Verified User
Anonymous
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Metadot Corporation
For a small business it is a very good value.
Verified User
Anonymous
Read full review
Pros
Discontinued Products
  • tracks browsing habits
  • makes personalized recommendations
  • tracks online activity
Verified User
Anonymous
Read full review
Metadot Corporation
  • User friendly- easy to setup and get running.
  • Built in reports to improve and measure customer satisfaction.
  • Always adding new features to enhance the product for the user.
  • Support organization responds quickly to issues and questions.
Verified User
Anonymous
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Cons
Discontinued Products
  • well, it's tracking you, so that's a problem
  • IoT - connected to all smart devices
  • user interface is only for advanced users
  • can give incorrect and inappropriate links for setting
  • difficult to control broad settings
  • terrible customer support (what do you expect from LinkedIN)
Verified User
Anonymous
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Metadot Corporation
  • The ability to be able to customize the priority level of a ticket. Currently these are set by default and can not be changed.
  • Text box section on the rating to have the option to tell why a low rating was given.
Verified User
Anonymous
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Alternatives Considered
Discontinued Products
In hindsight, I wish we had picked any of the other options. Drawbridge is a letdown in cost, user ability, quality of service, and support. Though I have limited experience with the other software mentioned, they surely would not have been such a letdown - in so many areas, as Drawbridge is.
Verified User
Anonymous
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Metadot Corporation
Price and customer service.
Verified User
Anonymous
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Return on Investment
Discontinued Products
  • Troubleshooting
  • no ROI as too much troubleshooting goes into each project
  • did not synchronize teams' needs
  • poor user interface
  • waste of time
Verified User
Anonymous
Read full review
Metadot Corporation
  • Our company’s improved customer support response times and expert service has helped us make money.
Verified User
Anonymous
Read full review
ScreenShots

Mojo Helpdesk Screenshots

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