DrChrono vs. EHR 24/7 by Office Ally

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
DrChrono
Score 8.9 out of 10
N/A
DrChrono in Sunnyvale offers what they describe as a complete EHR, Practice Management, and Revenue Cycle Management Solution - Available on iPad, iPhone, and Web. DrChrono offers solutions for speciality practices as well.
$199
per month
EHR 24/7
Score 6.4 out of 10
N/A
Office Ally in Vancouver, Washington offers their suite of interactive asp internet based solutions allowing for patient care from the point of contact in the physician's office to receiving payment from the insurance companies and providing overall care management from the IPAs and Health Plans. For $29.95 per month/provider, Office Ally offers EHR 24/7, an Electronic Health Records Program designed to allow healthcare providers to spend more time with patients and less time on paperwork.
$39.95
per month
Pricing
DrChronoEHR 24/7 by Office Ally
Editions & Modules
Starting Price
$199.00
per month
No answers on this topic
Offerings
Pricing Offerings
DrChronoEHR 24/7
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
DrChronoEHR 24/7 by Office Ally
Top Pros

No answers on this topic

Top Cons
Features
DrChronoEHR 24/7 by Office Ally
Billing and Claims Management
Comparison of Billing and Claims Management features of Product A and Product B
DrChrono
-
Ratings
EHR 24/7 by Office Ally
9.0
2 Ratings
16% above category average
Real-time eligibility verification00 Ratings9.01 Ratings
Claims management00 Ratings9.01 Ratings
Coding00 Ratings9.01 Ratings
Patient billing00 Ratings9.01 Ratings
Financial Reporting00 Ratings9.02 Ratings
Patient Scheduling
Comparison of Patient Scheduling features of Product A and Product B
DrChrono
-
Ratings
EHR 24/7 by Office Ally
9.0
2 Ratings
12% above category average
Rule-based scheduling00 Ratings9.02 Ratings
Automated appointment reminders00 Ratings9.02 Ratings
Automated patient check-in00 Ratings9.01 Ratings
Multi-location support00 Ratings9.01 Ratings
Calendar interface00 Ratings9.01 Ratings
Electronic Medical Records
Comparison of Electronic Medical Records features of Product A and Product B
DrChrono
-
Ratings
EHR 24/7 by Office Ally
8.4
1 Ratings
15% above category average
Charting / document management00 Ratings8.01 Ratings
Templates00 Ratings8.01 Ratings
Patient portal00 Ratings8.01 Ratings
Mobile/tablet support00 Ratings9.01 Ratings
Fax integration00 Ratings8.01 Ratings
Integration with other EMR and PM systems00 Ratings9.01 Ratings
Workflow automation00 Ratings8.01 Ratings
Speech recognition00 Ratings9.01 Ratings
Customization00 Ratings8.01 Ratings
E-prescribing00 Ratings9.01 Ratings
Medical Security and Privacy
Comparison of Medical Security and Privacy features of Product A and Product B
DrChrono
-
Ratings
EHR 24/7 by Office Ally
9.3
2 Ratings
10% above category average
HIPAA compliance00 Ratings10.02 Ratings
Role-based permission levels00 Ratings9.02 Ratings
Data backups and redundancy00 Ratings9.01 Ratings
Local mode / networking failsafe00 Ratings9.01 Ratings
Workflow and Scale
Comparison of Workflow and Scale features of Product A and Product B
DrChrono
-
Ratings
EHR 24/7 by Office Ally
8.7
2 Ratings
10% above category average
Task tracking00 Ratings9.01 Ratings
Specialty-specific workflows00 Ratings9.01 Ratings
Multi-office / multi-physician capabilities00 Ratings8.02 Ratings
Best Alternatives
DrChronoEHR 24/7 by Office Ally
Small Businesses
Kareo Practice Management
Kareo Practice Management
Score 6.9 out of 10
athenaClinicals
athenaClinicals
Score 8.6 out of 10
Medium-sized Companies
Qualifacts CareLogic EHR
Qualifacts CareLogic EHR
Score 9.9 out of 10
Qualifacts CareLogic EHR
Qualifacts CareLogic EHR
Score 9.9 out of 10
Enterprises
Epic
Epic
Score 8.3 out of 10
Epic
Epic
Score 8.3 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
DrChronoEHR 24/7 by Office Ally
Likelihood to Recommend
1.0
(1 ratings)
9.0
(2 ratings)
Likelihood to Renew
1.0
(1 ratings)
-
(0 ratings)
Usability
5.0
(1 ratings)
-
(0 ratings)
Availability
5.0
(1 ratings)
-
(0 ratings)
Performance
6.0
(1 ratings)
-
(0 ratings)
Support Rating
1.0
(1 ratings)
6.0
(1 ratings)
Online Training
2.0
(1 ratings)
-
(0 ratings)
Implementation Rating
3.0
(1 ratings)
-
(0 ratings)
Configurability
5.0
(1 ratings)
-
(0 ratings)
Product Scalability
5.0
(1 ratings)
-
(0 ratings)
Vendor post-sale
1.0
(1 ratings)
-
(0 ratings)
Vendor pre-sale
1.0
(1 ratings)
-
(0 ratings)
User Testimonials
DrChronoEHR 24/7 by Office Ally
Likelihood to Recommend
DrChrono
Templates are customizable and you can take pictures directly into a patient's chart. DrChrono is less appropriate for this reason: they have been working on enrolling my company for Medicare electronic billing for [seven months]. [As a result], I have been unable to bill for any Medicare patients for [seven months]. The only person I have talked to was in India [and] ([the] email address ended in .india). I have had to call Medicare to try to figure out how to complete the enrollment process, [and I ended up with this response from Medicare: "DrChrono needs to [stop being lazy and do something]!." I lost [a] significant [amount of] money. [...]
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Office Ally
Smaller doctor or dental offices would be fine using Office Ally for patient visits and appointments; it's easy to use and learn, and I'm able to handle most needs with it. For a larger practice, there are better, more technologically advanced software products that would offer more streamlined and professional statements, schedules, and accounting needs.
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Pros
DrChrono
  • Documentation Template Customization
Read full review
Office Ally
  • User friendly
  • Structure of the software
  • paper less
  • software is simple
  • I can do almost all work with one software.
Read full review
Cons
DrChrono
  • [Onboarding] trainers and tech support do not know the program.
  • [All] DrChrono calls are from blocked, [unknown], or their personal numbers. [Looking] at [each] caller ID, you have to answer every call because they do not register as DrChrono.
  • DrChrono [uses] [Google] phone and [I could] not understand what [a] trainer [said] [when I called them]. [I could not hear what the trainer said] over the noise of other conversations on [Google] phone.
  • [I] [had] absolutely no way of talking to tech support in person.
  • [Tech] support tickets [are] unanswered.
  • [They] do not know how to enroll providers to bill Medicare electronically.
  • [There was] absolutely no accountability.
  • [The] platform was constantly down [and was very frustrating].
  • [There was a] consistently, delayed submission.
  • [Every] day, [I got] an email about a problem that they are working on.
  • [Weekly] issues for platform [was] addressed for slowness.
  • Tech support needs [to have professional people answering tech problems, needs to be reliable, and be responsive whenever someone has issues].
  • [The] tutorial videos [for DrChrono] are from several years [ago] and no longer apply to the [most] current platform layout.
  • [The] help browser [is] nonfunctional.
  • [Tech support is not well trained. You can not talk to anyone in person and they often do not answer tech tickets. Onboard trainers do not know their system. Customer often figures out the answers before the training rep. Between the accent and the noise of Google phone, my entire training session was asking her to repeat what she said. When they are rated lowest of the group for tech support, it is for a reason].
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Office Ally
  • There needs to be a way to print patient visit summaries for a date range vs printing one summary for each appointment, one at a time.
  • It would be helpful if the top row of the calendar, showing doctors/practitioners names, would remain on the screen when scrolling to the end of the day. Appointments get scheduled under the wrong doctor at times because the names disappear and columns get confused.
  • There should be a way to view/print/download what has been paid, per patient, to the office in one place vs searching for payments under the Accounting Tab and payments tracked under Patient visits.
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Likelihood to Renew
DrChrono
DrChrono has resulted in revenue loss
Read full review
Office Ally
No answers on this topic
Usability
DrChrono
If you don't want to do anything custom, the platform is pretty easy to navigate.
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Office Ally
No answers on this topic
Reliability and Availability
DrChrono
I am glad I am not always affected by the platform problems. You get daily emails notifying you they are working on slowness, ERA submission problems etc
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Office Ally
No answers on this topic
Performance
DrChrono
For the most part, the program slowness has not affected me directly.
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Office Ally
No answers on this topic
Support Rating
DrChrono
Their tech support is not well trained. You can not talk to tech support directly. You have to submit work tickets, which have gone unanswered
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Office Ally
I haven't had to call too many times to get help with Office Ally but when I have had to call, I haven't always had the best customer service. It seems that I am bugging the person I reach when I call for technical support because I'm usually reminded that there are videos to watch for technical support help. On the flip side, there have been times that I called for help and was treated how you assume you'll be treated when you call for help - with grace, dignity, professionalism, and respect.
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Online Training
DrChrono
When being trained on the billing program, rather than start at the beginning and "TRAIN HOW TO USE THE PROGRAM" the trainer kept asking me what questions I had. I kept saying I don't know what I don't know. Her response was, ok, were done then. You don't have anymore questions. The only thing I could think to do was ask her to explain each item in each drop down box, but she would just read out loud the drop down choices and ask what questions I had. This pretty much sums up their training.
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Office Ally
No answers on this topic
Implementation Rating
DrChrono
If you have used other EHR and programs, over time you will be able to self train for DrChrono
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Office Ally
No answers on this topic
Alternatives Considered
DrChrono
TheraOffice has the best tech support and onboarding training. WebPT is also good, but their charting templates lack customization. RehabOptima and Casamba are straight forward and reliable. I am currently stuck with DrChrono.
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Office Ally
I used to use Best Notes. Best Notes was difficult to navigate and very inflexible. We used it in the early time of EHR/EMR, so that the software was not very useful. When I changed to Office Ally, we are so delighted to change it because again it is easily to navigate the software. There is minimum of learning curve than other software.
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Scalability
DrChrono
The platform is often being worked on for slowness.
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Office Ally
No answers on this topic
Return on Investment
DrChrono
  • Negative: I have lost reimbursement due to the time for tech support to address ticket and the max claims submission time.
  • Negative: I have [not had any medicare revenue for seven months] due to DrChrono not knowing how to enroll for Medicare Electronic Billing. This issue still has not been resolved.
  • Negative: Lost time due to the platform being down or running slow.
  • Negative: Slow claims processing.
  • Negative: DrChrono needs [qualified] tech support, [quality] [for] onboard training, [timely] response to technical issues, [and timely] response to billing issues.
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Office Ally
  • Very positive
  • It makes my work easy
  • I can centralize my work to this software.
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ScreenShots

EHR 24/7 Screenshots

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