What users are saying about
15 Ratings
18 Ratings
15 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 9 out of 100
18 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.5 out of 100

Likelihood to Recommend

DreamHost

Dreamhost was previously a great web host with reliable service and top-notch features, but I can no longer recommend them. If you're looking for web hosting on a Linux platform (such as running PHP or platforms like Wordpress, Jooma, or Drupal), with simple pricing services, then this is the great service for you. One big downside is lack of phone customer support. This is especially frustrating because of their many issues the last few weeks, which aren't easily resolved or addressed by their team.
Derek Letellier | TrustRadius Reviewer

Pantheon

This is a good solution for a small development team who is supporting a site with many users. Many times, a shared hosting service is appropriate for a small business brochure site that gets a few hundred visitors per month, but if your site services user accounts that return or rely on information, this is a good option to rollout new changes and preserve existing data
Nicholas De Salvo | TrustRadius Reviewer

Pros

DreamHost

  • Customer service is industry-best. We've never had a problem that wasn't solved by them almost immediately.
  • Their dashboard is extremely easy to use and doesn't cause any confusion at all.
  • Their website speeds are good but not great. In an age when speed is important, they are good enough, especially for the price.
  • They have a great backup feature.
Stephen Steinberg | TrustRadius Reviewer

Pantheon

  • Easy to configure, install, and deploy websites and web application.
  • Easy to switch between dev, test and live environment.
  • Good user experience.
  • Great support staffs.
Anonymous | TrustRadius Reviewer

Cons

DreamHost

  • They could have better deploy solutions for not so experienced users
  • More integration with external services to automate some tasks
  • Better ways to track hosting performance
  • The user management could be easier to understand
Carlos Eduardo de Souza | TrustRadius Reviewer

Pantheon

  • Sometimes the use of WP-CLI and Terminus (command line tool, not the marketing software by the same name) is necessary to complete a task when there ought to be a way to do that task via the UI
  • Sometimes Dev and Test URLs can leak into Production sites (and vice versa), requiring database UPDATE queries to correct. I'm told this is being worked on.
Rob Watson | TrustRadius Reviewer

Likelihood to Renew

DreamHost

DreamHost 8.2
Based on 1 answer
We have every intention of staying with Dreamhost, but we are a tad concerned with the company's recent involvement in high profile litigation and controversial topics. While we don't take a position one way or another on what type of content they should host, one concern we have is that repeated attacks on their infrastructure have caused significant downtime during business hours for us, and that's something we'll have to take into consideration going forward.
Derek Letellier | TrustRadius Reviewer

Pantheon

No score
No answers yet
No answers on this topic

Support Rating

DreamHost

DreamHost 10.0
Based on 1 answer
Whether we're calling in on the phone, live chatting or emailing, we get immediate high-quality, native English-speaking support. This cannot be overstated when it comes to hosting, because support tickets are usually time sensitive and high stress. I've always had great experiences with the limited times we've needed to use DreamHost support. We've dealt with support for many other providers and no one comes close to DreamHost.
Stephen Steinberg | TrustRadius Reviewer

Pantheon

No score
No answers yet
No answers on this topic

Alternatives Considered

DreamHost

We've tried a few other WordPress-specific hosts, as well as other shared hosting providers (Rackspace, WPEngine, and others). We have found that DreamHost gives the best balance of cost, performance, and features, for our needs. All vendors have their own pitfalls and shortcomings, and DreamHost isn't without its own, but it works for us.
Jim Rubenstein | TrustRadius Reviewer

Pantheon

We use whatever platform best suits our clients in terms of use-case and pricing, but Pantheon's UI is preferable to our team, and the platform is generally inline with our typical approach of building distributions from an upstream codebase instead of creating and managing a multisite with multiple databases powering individual sites.
Andrew Ward | TrustRadius Reviewer

Return on Investment

DreamHost

  • The service can really be a positive value with its very solid performance and lack of downtime issues found with other services.
  • For those with limited hosting or web development knowledge, the service can be a challenge to fully utilize. Sometimes this may mean additional training.
  • The service also provides a number of expansion opportunities for growing with greater functionalities.
Bruce Emmerling | TrustRadius Reviewer

Pantheon

  • Rapid deployment of feature and security updates from upstreams takes less time than installing by hand.
  • Automation and integration through Terminus CLI is extremely useful.
Thomas Humburg | TrustRadius Reviewer

Screenshots

Pricing Details

DreamHost

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

DreamHost Editions & Modules

Additional Pricing Details

Pantheon

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

* Elite

Pantheon Editions & Modules

Edition
Basic35.001
Performance - Small125.001
EliteCustom2
Performance - Medium225.003
Performance - Large750.003
Performance - Extra Large450.003
  1. per month
  2. Contract Only
  3. per month
Additional Pricing Details
With Pantheon you will get superior hosting and workflow tools to drive business success on the web. For more information on Pantheon's Pricing and Hosting Plans, please visit: https://pantheon.io/plans/pricing

Add comparison