What users are saying about
22 Ratings
27 Ratings
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Score 8.9 out of 100
22 Ratings
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Score 6.1 out of 100

Likelihood to Recommend

Drip Ecommerce CRM

If you're looking to take your email program to the next level with automation, you definitely need to consider Drip. Their support team is always timely and helpful whenever we've needed guidance on the platform or using the API.They are constantly improving their tools. It never feels stagnant or lacking in critical features. Their prebuilt workflows make getting started very easy and you can start driving more revenue almost immediately.
Charles Combs | TrustRadius Reviewer

Emarsys

The Emarsys platform is a great tool for email marketing and automation. If you are looking for a platform that will combine CRM functionality and email automation--this is the suite for you. Email campaigns can be built, scheduled, deployed and A/B tested with ease. The data provided on the back end is robust and helpful. If you are looking for custom development to tie into your email program, I would look for other options.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Email & Online Marketing

Drip Ecommerce CRM
8.7
Emarsys
6.4
WYSIWYG email editor
Drip Ecommerce CRM
9.4
Emarsys
1.0
Dynamic content
Drip Ecommerce CRM
7.6
Emarsys
6.7
Ability to test dynamic content
Drip Ecommerce CRM
6.1
Emarsys
8.2
A/B testing
Drip Ecommerce CRM
9.0
Emarsys
8.5
Mobile optimization
Drip Ecommerce CRM
7.8
Emarsys
6.7
Email deliverability reporting
Drip Ecommerce CRM
10.0
Emarsys
7.8
List management
Drip Ecommerce CRM
10.0
Emarsys
6.7
Triggered drip sequences
Drip Ecommerce CRM
10.0
Emarsys
5.0
Landing pages
Drip Ecommerce CRM
Emarsys
7.0

Reporting & Analytics

Drip Ecommerce CRM
7.5
Emarsys
7.9
Dashboards
Drip Ecommerce CRM
8.2
Emarsys
8.9
Standard reports
Drip Ecommerce CRM
8.2
Emarsys
8.2
Custom reports
Drip Ecommerce CRM
6.0
Emarsys
6.7

Lead Management

Drip Ecommerce CRM
Emarsys
6.0
Lead nurturing
Drip Ecommerce CRM
Emarsys
6.0
Lead scoring and grading
Drip Ecommerce CRM
Emarsys
6.0

Platform & Infrastructure

Drip Ecommerce CRM
Emarsys
6.3
API
Drip Ecommerce CRM
Emarsys
8.0
Role-based workflow & approvals
Drip Ecommerce CRM
Emarsys
1.0
Customizability
Drip Ecommerce CRM
Emarsys
9.9

Pros

Drip Ecommerce CRM

  • Simplicity + power. Drip is one of the quickest platforms to use in terms of setting up simple drip email sequences. Yet it also packs enormous power if you need to do complex automation.
  • Drip's direct integrations with other systems mean you can easily create hyper-personalized communications and anybody can set this up.
  • Drip's Javascript embed is easy to setup and great for helping to build deeper insights into customer behavior as well as triggering automation.
Steve Palfreyman | TrustRadius Reviewer

Emarsys

  • Good segmentation
  • Good reporting
  • Once implemented, it's a fast and easy to use tool
Anonymous | TrustRadius Reviewer

Cons

Drip Ecommerce CRM

  • Possibly more email design templates for "new" users to automation, HTML coding, integrations, webhooks, etc.
  • Any supported integration partners are always good to see. They have expanded in this area, recently.
  • Some sort of WYSIWYG, drag-and-drop email editor, wouldn't hurt.
  • Sometimes, when trying to implement advanced HTML coding to an email template, the code doesn't stick, save or format as "native HTML."
Conrad Magalis | TrustRadius Reviewer

Emarsys

  • The email and content builder is significantly worse than other email marketing platforms I've used
  • Emails campaigns cannot be used in more than one automation flow
  • Amount of emails collected and being sent for smart insight are inaccurate
  • I've rarely completed a task without some type of user interface error
  • Customer service mostly directs you to help center on website
  • You have to pay extra for training
  • You have to pay extra for reporting in which the system cannot provide
  • Lengthy contract with a high price tag
Joel Samonie | TrustRadius Reviewer

Likelihood to Renew

Drip Ecommerce CRM

No score
No answers yet
No answers on this topic

Emarsys

Emarsys 9.9
Based on 2 answers
We have no intention of changing Emarsys
Anonymous | TrustRadius Reviewer

Alternatives Considered

Drip Ecommerce CRM

Again, this is dependent on the use case. If you are a small- to medium-sized business that doesn't have a sales team, this is likely a great product for you. It is also a good price compared to larger enterprise software. Other software I have used worked better for other companies I worked for, but Drip fits best for my current company.
Jordan Comstock | TrustRadius Reviewer

Emarsys

Emarsys competes very well with its competitors
Anonymous | TrustRadius Reviewer

Return on Investment

Drip Ecommerce CRM

  • Saves hours of typing redundant emails
  • Helps with our retention based on the constant contact with our current clients
  • Keeps our prospects up to date as we move through the stages of the sales cycle which also increases our capacity to handle more volume.
Matthew Gehrman | TrustRadius Reviewer

Emarsys

  • We have seen significant ROI in using the Emarsys suite. We are able to drive revenue across all business units annually, and this revenue far outweighs the cost of our annual contract.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Drip Ecommerce CRM

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Emarsys

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Rating Summary

Likelihood to Recommend

Drip Ecommerce CRM
9.5
Emarsys
3.6

Likelihood to Renew

Drip Ecommerce CRM
Emarsys
9.9

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