Drip Ecommerce CRM vs. Smartlead.ai

If you're looking to take your email program to the next level with automation, you definitely need to consider Drip. Their support team is always timely and helpful whenever we've needed guidance on the platform or using the API. They are constantly improving their tools. It never feels stagnant or lacking in critical features. Their prebuilt workflows make getting started very easy and you can start driving more revenue almost immediately.

Incentivized

We have ceased using the tool as our primary outbound marketing platform for all the reasons stated. Slick integration but poor ROI. We have switched to a platform that does not require management of dozens of domains and email addresses and sends from a U.S.-based API

Incentivized

• Simplicity + power. Drip is one of the quickest platforms to use in terms of setting up simple drip email sequences. Yet it also packs enormous power if you need to do complex automation.
• Drip's direct integrations with other systems mean you can easily create hyper-personalized communications and anybody can set this up.
• Drip's Javascript embed is easy to setup and great for helping to build deeper insights into customer behavior as well as triggering automation.

Incentivized

• Slick API integration with both our waterfall and CRM
• Quick email verification tool
• Handles high volume sending with ease

Incentivized

• Possibly more email design templates for "new" users to automation, HTML coding, integrations, webhooks, etc.
• Any supported integration partners are always good to see. They have expanded in this area, recently.
• Some sort of WYSIWYG, drag-and-drop email editor, wouldn't hurt.
• Sometimes, when trying to implement advanced HTML coding to an email template, the code doesn't stick, save or format as "native HTML."

Incentivized

• Response rate has been abysmally poor
• ROI has been negligible
• APIs are not U.S.-based
• Does not handle attachments well

Incentivized

It’s easy for not just experts, but anyone. Both of my VAs picked it up really quickly

Incentivized

It's a good tool and you can figure out your way around it, but overall visibility from a bird's eye view could be better. Oftentimes you have to open up multiple tabs to see different client views

Incentivized

Again, this is dependent on the use case. If you are a small- to medium-sized business that doesn't have a sales team, this is likely a great product for you. It is also a good price compared to larger enterprise software. Other software I have used worked better for other companies I worked for, but Drip fits best for my current company.

Incentivized

At the time when I was evaluating, Smartlead offered a client portal and was also a bit less pricey compared to some of their competitors

Incentivized

• Saves hours of typing redundant emails
• Helps with our retention based on the constant contact with our current clients
• Keeps our prospects up to date as we move through the stages of the sales cycle which also increases our capacity to handle more volume.

Incentivized

• Negligible return
• Open rates and response rates run below 10%
• Best for single channel buziness development

Incentivized