Dropbox DocSend vs. Sharpen Contact Center Platform

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Dropbox DocSend
Score 8.7 out of 10
N/A
DocSend is a secure file and document sharing solution that gives users analytics and control on sent documents to see who opens documents, who they forward them to, and how long they look at each page. Users can turn off access, password protect, or set an expiration at any time. DocSend integrates with SalesForce as well as Box, Dropbox, Google Drive, and OneDrive. Use cases include investor relations, board management, and similar transactions where secure sharing is required. Additionally,…
$10
per user/per month
Sharpen Contact Center Platform
Score 0.0 out of 10
N/A
Sharpen is a cloud-native contact center platform that helps companies create perfect customer experiences, from the company of the same name in Indianapolis. The contact center software is presented as an ideal for mid-size to enterprise businesses. Designed for agent productivity and efficiency, it's a solution for both customer support to outbound sales teams.
$130
per user/month
Pricing
Dropbox DocSendSharpen Contact Center Platform
Editions & Modules
Personal
$10
per user/per month
Standard
$45
per user/per month
Advanced
$150
per month
Enterprise
Contact sales team
Power
$130
per user/month
Offerings
Pricing Offerings
Dropbox DocSendSharpen Contact Center Platform
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Dropbox DocSendSharpen Contact Center Platform
Top Pros
Top Cons
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Dropbox DocSendSharpen Contact Center Platform
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Score 9.5 out of 10
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Score 9.2 out of 10
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Score 10.0 out of 10
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Score 9.2 out of 10
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Score 8.9 out of 10
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User Ratings
Dropbox DocSendSharpen Contact Center Platform
Likelihood to Recommend
9.4
(22 ratings)
-
(0 ratings)
Support Rating
8.0
(1 ratings)
-
(0 ratings)
User Testimonials
Dropbox DocSendSharpen Contact Center Platform
Likelihood to Recommend
Dropbox
DocSend works really great if you want to send out a doc to a prospect and want to track when they open it and what content they view. The reporting on this works really well and I've been happy with this functionality. Where it falls short is when you're trying to use it for a live demo utilizing the join.me integration. There are a lot of issues when you try to switch your screen and it only works 2/3s the time. I'd prefer an all-in-one solution instead of this Frankenstein model.
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Sharpen Technologies, Inc (formerly Fathom Voice)
No answers on this topic
Pros
Dropbox
  • Additional information from users who have already downloaded the files or material.
  • Additional information if the download link(s) have been resent.
  • Password encryption if necessary.
  • Email verification for third-party download via email.
  • Add-ons with other platforms and applications, such as Outlook and Gmail.
  • Seal of documents by electronic signature
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Sharpen Technologies, Inc (formerly Fathom Voice)
No answers on this topic
Cons
Dropbox
  • DocSend has a newer feature called Spaces, it lets you place multiple files into a single "deal room". Unfortunately for us, we need it to support nested file structures for larger content sets. Their support team says this is on the way.
  • I'd like to be able to change the icons for links add to Space, currently, they're a default icon.
  • Navigating the UI is just a bit laborious, it feels like it should be easier to get to link creation since that is what you're doing 90% of the time you go to the site.
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Sharpen Technologies, Inc (formerly Fathom Voice)
No answers on this topic
Support Rating
Dropbox
I haven’t used the support as our internal teams do a great job of fixing and supporting our DocSend use.
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Sharpen Technologies, Inc (formerly Fathom Voice)
No answers on this topic
Alternatives Considered
Dropbox
DocSend is more convenient than DocuSign if you are already using Dropbox, otherwise a lot of these solutions come down to pricing and preference on user interface. For us, DocSend was great until our needs changed to needing a more sophisticated contract management tool. With further integrations and API accesses in the future, I think it will be easier to have all systems communicating and working together .
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Sharpen Technologies, Inc (formerly Fathom Voice)
No answers on this topic
Return on Investment
Dropbox
  • For about $100 you can optimize all
  • Of your pipelines that rely on decks or documents - worth it!
  • The time you’d spend having to send each link to individual clients without tracking is well worth the $100 on the product
  • We’ve been able to close our fundraising round and increase partnerships by utilizing DocSend - would recommend!
Read full review
Sharpen Technologies, Inc (formerly Fathom Voice)
No answers on this topic
ScreenShots

Dropbox DocSend Screenshots

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