Dux-Soup vs. monday.com

If you want to automate and personalize your outreach at scale, Dux-Soup is one of the best tools for it. The initial setup and onboarding were very frictionless.

While Monday.com has its complexities, I still believe it's a great tool to collaborate across functional areas. I love the project planning and the robust functionality Monday.com has to offer. While I may not be 100% comfortable with all of the functionality, I'm learning and enjoying the experience.

Incentivized

• Relatively easy to share boards with external users for collaboration
• monday.com <> Salesforce integration is solid - one of the main reasons we purchased the product, but there have been issues with API overages which shouldn't be happening
• Ease of use - easy to get in and start building

Incentivized

• Having the ability to export all projects/tasks in a CSV format while using a filter (i.e. date filtering, whom tasks are assigned to, etc.) would help a lot during audits.
• For developers, it would be extremely useful to track code changes on feature requests, such as integration with GitHub.
• The ability to add task dependencies would be invaluable. This would allows team members to be alerted when a project has landed on their plate after those before them have completed necessary tasks.

Incentivized

Teams involved in content creation, such as marketing or editorial teams, could use monday.com to manage the entire content lifecycle. Boards might track content ideas, assignments, drafts, reviews, approvals, and publication schedules, helping teams collaborate and keep content production on track.

Incentivized

monday.com usability is amazing. For so long, my company has been utilizing excel for every aspect of our work, from building the workflows themselves, to project management and actual actions. monday.com not only combined hundred of our excel sheets into 4 boards, it also came with the training teaching us to do so, AND helped every facet of my company be centralized into one software. This has made managing multiple teams and projects easier than I even thought possible.

Incentivized

There have only been 2 instances in the past year where monday.com was down.

Incentivized

Everything performs fairly well. Every now and then there are user errors where an employee will not click "ok" on a note they've created and simply exit out (I do wish that something was in place to prevent this, such as a pop "are you finished?")

Incentivized

monday.com's commitment to 24/7 customer support and dedicated Customer Success Managers suggests a strong emphasis on user assistance. Fast response times and personalized guidance are significant positives. However, occasional variations in response quality and the scope of assistance could marginally impact the perfect rating. Generally, monday.com demonstrates robust support, warranting a rating of 9 for its customer-centric approach.

Incentivized

To have someone walk you thru the features and capabilities of Monday.com is priceless. Someone also coming along later in the contract to see if you are maximizing the program to suit your company needs is beyond helpful. The staff that have provided this training are fun, creative and very patient.

Incentivized

We signed up for the accounts. Created the accounts. Ran the trial version and tested it live while we were running multiple projects and found that it was fitting our needs perfectly. When the trial ended and we were asked to purchase the full version, we did. We have found other ways to use it and it's a breeze.

Incentivized

We used an excel spreadsheet to track our month end close process previously which created a lot of issues around only one person being able to be in the checklist at any given time. Additionally, we were unable to have excel notify us when a task we need to have completed was done, but Monday.com has completely changed that for us!

Incentivized

For it to work across multiple departments and sites, I would like to see improvements made with integrations and automation. For this question, I am acknowledging not only the addition of internal triggers/automation, but also an expansion on external ones.

Incentivized

• I think Monday.com has improved by project tracking by 50% - it makes it easier to track what's happening, who's working on something, when it is due or expected to be done, and what files we need to keep track of.

Incentivized