DuxWare Practice Management vs. CareLogic EHR, by Qualifacts

Duxware has worked so well with our EMR system of MDIntelleSys since the beginning. Any issues are very quickly addressed and fixed

Incentivized

CareLogic is a fairly low-cost EHR. It would work well for a small practice/agency where you will be focused on one thing. Agencies with multiple areas (i.e. outpatient, inpatient, case management) should use caution as it is difficult to ensure a user is only accessing the information they should have access to. The ability to manage many different types of programs is difficult with this system. Any agency looking to be able to report on their data should look elsewhere.

Incentivized

• CareLogic is very intuitive and easy to navigate.
• CareLogic is designed for behavioral health users, so unnecessary paperwork and data is eliminated.
• CareLogic is web-based, so it can be accessed from anywhere.
• CareLogic is customizable for each organization's unique needs.

Incentivized

• intuitive design
• auto save
• Number of clicks

Incentivized

The rating of "3" represents CareLogic's quick loading of pages, however, the reports are super slow and there is no progress bar or notification to let you know if a report is running or not. I've let a report run for an hour before only to find out that the interface never registered my click to run the report.

Incentivized

The customer support at Qualifacts is great. When you have an issue you can submit a ticket to support and they're on top of getting things straightened out and always available by phone as well. The struggle with the overall support is it doesn't seem like the needs of the users are heard. When you ask for what should be a simple fix or something that seems the system is missing, it gets labeled an Enhancement Request which is where requests go to pasture.

Incentivized

The front page was the deciding factor. We don't have to go from page to page to see the entire patient information.

Incentivized

CareLogic is severely lacking compared to systems such as Allscripts and EPIC. Even NextGen has more options for medical professionals for charting, achieving quality improvement measures, and medication e-prescribing and tracking.

Incentivized

• Communication
• Data analysis
• Documentation

Incentivized