Dynamic Interactive vs. Nextiva

This is great for small teams and companies as well as for our larger manufacturing company. I have configured/setup both scenarios, and it has been easy and convenient each time. I can see them having issues with larger international conglomerates, since their integration with common enterprise solutions is a bit limited.

• Up-time, We've never had any sort of extended downtime because of Nextiva Business Phone Service, there services just work
• Provisioning of supported devices is very easy to do and is almost automatic, this makes new device roll out especially smooth
• The call flow functionality is especially smooth and intuitive to setup.
• Their customer service is very effective and I've never waited more than 2 days for a solution, that's for more complicated issues too.

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• The use of two apps when you're a supervisor. We have to use Unity and the Nextiva app instead of one app. It can be cumbersome.
• Better integration with CRM's. We use Zendesk and it works ok as it does pull up customer records if we have their phone number on file. But it would be better if we could have more functionality from one place and have it write to the CRM directly.
• Accept higher quality audio for greeting recordings. We had to trim the file size down several times losing a lot of audio quality in the process. Mono is fine since callers will only need to hear the one channel. But the Hz limit and file size limit were rough.

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Its user friendly, easy to use and has been very reliable. We have nothing but good things to say about our service with Nextiva Business Phone Service. When needed their support team has always resolved any and all issues one way or another. They have been helpful, knowledgeable and very friendly. The features vs the cost is wonderful compared to other service providers.

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Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Nextiva provides a good bang for the buck if you are looking for reliable internet-based phones with a support team that has the knowledge and expertise to take care of any issues that may arise with your phones. The system is so intuitive and has so many custom settings you can play with to get things set up exactly how you need them to be.

Between the mobile and desktop apps and the physical phone it is always at my fingertips and always available to me.

Nextiva Business Phone Service performance is great. The call quality is much better than our old analog land lines at a fraction of the cost.

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Independently Invited by TrustRadius

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Nextiva’s software is incredibly easy to use and makes managing calls and day-to-day communication simple for our team. The interface is intuitive, so our agents were able to get up and running quickly with very little training. Our agents especially love the CID dashboard—it gives them the information they need at a glance and makes handling calls much more efficient. Overall, Nextiva has made our workflow smoother and our agents’ experience much better.

The training we received from Nextiva Business Phone Service was thorough, and detailed. It also did not take very long.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

No was done by Agency Owner and was done with the help of Nextiva Support and Sales team. Went very well and has been working great since then. Was originally only two phones and then we continue to add to that. We did not have any reported issues and was a great experience for our Agency and Small Business.

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

The selection between VOIP vendors wasn't easy. Initially, they were all on relatively the same playing field, with the same overall offerings. In the end, it came down to choosing the service that I felt presented the best phone options, and that I felt might provide the best customer service. I'm glad I picked Nextiva.

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Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

None, they were very transparent and the process was super painless.

We have not yet needed top scale up our phone system yet, but I can tell that it will be very quick and effortless to do so when the need arises.

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Independently Invited by TrustRadius

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The guy who showed up to help us plug in was quick, knowledgeable, and got everything up and running in no time, even at the end of the day.

• ROI - we are saving money, a lot of money, and we have a MUCH better phone system
• Consolidation - we migrated 6 different phone systems in 6 different counties into one, and it's been wonderful!
• Management - managing this system is so much better than Mitel, Panasonic, and any other system I have used. We are able to assign rights to certain staff to also make changes, and it's user friendly and almost fool proof.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info