Robust feature-rich software for a great price.
March 15, 2024
Robust feature-rich software for a great price.
Score 9 out of 10
Vetted Review
Verified User
Software Version
VoIP Call Center
Overall Satisfaction with Nextiva Business Phone Service
Our business recently had the pleasure of experiencing Nextiva's Business Phone Service, and we're thrilled to share our thoughts on how it addressed our current needs. Nextiva's stellar customer service and support truly stood out. Over the past years, we encountered issues with this and our former provider. The support staff at Nextiva consistently addressed
our needs with expertise and efficiency. Their software's user-friendly interface made it a breeze to learn to navigate, while the robust reporting features allowed us to analyze patterns and optimize our workforce accordingly.
Another valuable aspect for us was Nextiva's adaptability to our BPO business model. Whether it was for our in-office staff or our staff in the Philippines, we could seamlessly communicate with our customers and each other via the desktop app and web browser app. This flexibility proved invaluable, especially for a small team like ours. We are also very happy to have essential features like call recording, whispers with our agents to assist them with live calls, and call routing.
In terms of pricing, Nextiva offered competitive rates that allowed us to save costs while gaining access to advanced functionalities. This was the original reason why we were looking for a new provider when we came across Nextiva.
So far, Nextiva's Business Phone Service has proved to be a game-changer for us at Paw.com. It not only met but exceeded our communication needs, offering reliability, convenience, and most importantly cost-effectiveness. We highly recommend Nextiva to businesses seeking a comprehensive communication solution backed by exceptional customer support.
our needs with expertise and efficiency. Their software's user-friendly interface made it a breeze to learn to navigate, while the robust reporting features allowed us to analyze patterns and optimize our workforce accordingly.
Another valuable aspect for us was Nextiva's adaptability to our BPO business model. Whether it was for our in-office staff or our staff in the Philippines, we could seamlessly communicate with our customers and each other via the desktop app and web browser app. This flexibility proved invaluable, especially for a small team like ours. We are also very happy to have essential features like call recording, whispers with our agents to assist them with live calls, and call routing.
In terms of pricing, Nextiva offered competitive rates that allowed us to save costs while gaining access to advanced functionalities. This was the original reason why we were looking for a new provider when we came across Nextiva.
So far, Nextiva's Business Phone Service has proved to be a game-changer for us at Paw.com. It not only met but exceeded our communication needs, offering reliability, convenience, and most importantly cost-effectiveness. We highly recommend Nextiva to businesses seeking a comprehensive communication solution backed by exceptional customer support.
- Make onboarding easy and back it up with support. This lead to no service downtime for our customers while we transitioned.
- Make their software very intuitive and user friendly while providing a good knowledgebase if you need a refresh or get stuck figuring something out on your own as I like to do.
- Being very friendly and attentive when questions were being asked for needs we had.
- The use of two apps when you're a supervisor. We have to use Unity and the Nextiva app instead of one app. It can be cumbersome.
- Better integration with CRM's. We use Zendesk and it works ok as it does pull up customer records if we have their phone number on file. But it would be better if we could have more functionality from one place and have it write to the CRM directly.
- Accept higher quality audio for greeting recordings. We had to trim the file size down several times losing a lot of audio quality in the process. Mono is fine since callers will only need to hear the one channel. But the Hz limit and file size limit were rough.
- The pricing has cut costs for us for our VOIP service by about 40% year over year.
- The reporting is allowing us to get over 85% utilization out of our staff. A 5-7% increase from previous methods.
Do you think Nextiva Business Phone Service delivers good value for the price?
Yes
Are you happy with Nextiva Business Phone Service's feature set?
Yes
Did Nextiva Business Phone Service live up to sales and marketing promises?
Yes
Did implementation of Nextiva Business Phone Service go as expected?
Yes
Would you buy Nextiva Business Phone Service again?
Yes