Great product at a great price
November 27, 2023
Great product at a great price
Score 10 out of 10
Vetted Review
Verified User
Software Version
Small Business VoIP
Overall Satisfaction with Nextiva Business Phone Service
We use Nextiva Business Phone Service as our main phone system. We replaced 3 land lines that we getting more expensive and the sound quality was getting worse. The sound quality with Nextiva Business Phone Service is far superior and the monthly bill is about 80% less than what we were paying for our land lines.
- Call Quality
- Price
- Ease of Use
- Great customer service
- I haven't found any yet
- Monthly cost is about 80% less than we were paying for our land lines
- Sound quality is better than our land lines
We have not used any other VOIP solution before.
Do you think Nextiva Business Phone Service delivers good value for the price?
Yes
Are you happy with Nextiva Business Phone Service's feature set?
Yes
Did Nextiva Business Phone Service live up to sales and marketing promises?
Yes
Did implementation of Nextiva Business Phone Service go as expected?
Yes
Would you buy Nextiva Business Phone Service again?
Yes
Nextiva Business Phone Service Feature Ratings
Using Nextiva Business Phone Service
5 - Sales, Accounting, Technical support, purchasing, etc....
1 - Nextiva Business Phone Service customer support is very good. You do not need to have much skill to support it on your own with their help.
- Answering and placing phone calls
- We now have an automated answering setup after hours that we did not have before.
Evaluating Nextiva Business Phone Service and Competitors
Yes - We replaced analog land lines with Nextiva Business Phone Service.
- Scalability
- Ease of Use
After cost, ease of use was the most important requirement for our solution. Everyone in the office had to be able to use the solution regardless of the level of comfort and knowledge of technology. Nextiva fit the criteria perfectly.
When I first began the process, Nextiva Business Phone Service was not even on my radar. I was looking at 2 other services. I was almost ready to make a decision when someone suggested I look at Nextiva Business Phone Service. Once I did, I never looked back. If I had is to over again, I definitely would have given Nextiva Business Phone Service a look from the very begining.
Nextiva Business Phone Service Implementation
- Implemented in-house
Change management was minimal
- The implementation process was very smooth. We had no significant issues.
Nextiva Business Phone Service Training
Nextiva Business Phone Service Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
I did not purchase premium support. Nextiva Business Phone Service is pretty easy to set up and the standard customer support was more than up to the challenge of helping me with the few issues I had.
Nextiva Business Phone Service support has always been exceptional so far. I had purchased an analog adapter for our paging system. The adapter did not work. Nextiva Business Phone Service customer support worked with me to try and get the adapter working remotely. When they were unsuccessful, the sent me a replacement and now I'm up and running.
Using Nextiva Business Phone Service
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- answer phone call anywhere with the mobile app
- making call from the desk phone.
- viewing call history and contact information on the PC app.
- I have not found any functions to be difficult or cumbersome.
Yes - The mobile interface works great. Easy to take calls on my cell phone, see whose calling, and view my call history in the mobile app.