Likelihood to Recommend
Well suited for the owner's side of managing multiple projects as it allows for all aspects of a project from development to closeout to be managed on one platform. Not as appropriate for a general contractor as there is better software out there. e-Builder's app is not as effective as others.
Read full review
If you've never used software before and have low expectations, then you might be able to make it work out.
Read full review Pros Provide a document structure that is easy to navigate. All documents, even within a process, are stored in the document structure and easily accessed by those with the correct permissions. Scheduling, especially with the new module is easy. It is helpful with a large organization where many hands touch projects to be able to forecast workloads (we have an in house engineering team who reviews all projects during their design phase) Allows for easy interface with contractors and makes the submittal process more straightforward. Read full review The beautiful user interface. It looks good. Their videos are professional. They have webinars. Read full review Cons The restrictions in formatting, and sorting of information rendered, in a way, affects the reporting output. At certain times of day, e-Builder traffic causes the loading of filtered searches to take a while. This is probably common regardless of the site or software used. More complicated reporting has some limitation, though the program is highly efficient in assisting with simple format reports. Read full review Their spell checker creates a squiggly line to tell you that you have a misspelled word, but, doesn't allow you to correct it. The spell checker lets you add custom words to a dictionary, but, it can only use one dictionary at a time to check spelling. So the default dictionary gets used, and your custom words still show up as being spelled wrong! You can't select-copy addresses, in order to paste them somewhere else. Using duplexing on my printer doesn't work right. It works for every other software I own, but not in UDA. There is a bug in the WIP date range that doesn't pull accurate data. "Options" in the estimate show only cost, not margin. So if you show your customer that report, you are revealing cost info, not selling price!! You can't import a PDF into bid notes, even though the premise of UDA is to try to make it a single repository for all your information. You can't use the arrow key to browse photos in UDA. You need to close, and click into the next one. No inuitive functionality. The estimating module separates material and labor, in ways that create a very confusing Scope of Work. You need to select the labor item from your database, then separately select the material from your database. You end up with two line items in your Scope of Work for the same thing. Instead of writing, "Supply and Install a new window" you have "Supply a new window" and then "Install a new window." It's hard for my estimator, and confusing for my client. UDA will WREAK HAVOC on your contacts in Outlook. It does a terrible job of managing husband/wife or partner/partner situations. You can't mail merge them properly, or, you get forced into combining their contact into into a single contact-- and then how do you know whether the cell phone is his or hers??? There is no good way to credit design fees against the construction contract, if you happen to use that paradigm for your contracts. There is no way to filter contracts by their date created. So, how do you find your newest contacts for entering them into something such as Constant Contact? If you try to use integration of QuickBooks(QB) and UDA, your ITEMS list in QB will either get expanded to hundreds or even THOUSANDS of items... or, your POs in QB will get created in a summary form such that they are virtually meaningless. The "lead funnel" graphic may look cool, but there is not a good way to actually report on the lead status, track the activities and calls that you make, note significant emails that you write, or keep track of when you send out thank-you cards or spiffs/gifts! They might tell you that these things work, but, after spending MONTHS with UDA, I found out that these problems are deal breakers. Within their customer service department, the left hand doesn't know what the right hand is doing. They do not use a structure such as Zendesk that so many other great companies use. Even though I was paying for priority support, there were often days going by where I could not get a call or email back to assist me with a support request or provide a tutorial on how to do something. Had I not paid extra for support, this would be acceptable. But when paying for "TotalCare" priority support, there are times when the software had me stuck, and I was stuck for a day at a time waiting for an answer. Sometimes no answer ever arrived. Read full review Likelihood to Renew
Because again, one of our biggest clients entrusts E-builder to work with their systems. And its functions work for us as well.
Read full review Usability
Simple, because have a used it for the past two years, so i'm very familiar with the particular aspects of its program that I need to accomplish my tasks.
Read full review Support Rating
Again, because our technical support is great. He doesn't always answer the phone but he definitely responds to emails fairly quickly. In addition, I like that he actually resolves an issue and I have yet to encounter the same issue twice. Actually, I haven't encountered many issues at all in the two years I have used the software.
Read full review Implementation Rating
1. Set up the time to get training on the sytem before you go all in.
2. Listen, ask questions and actually practice using the tools and features while in class. It helps tremendously with becoming comfortable and remembering how things work.
3. Don't be afraid to mess up. They are helpful and will help resolve your issue in a timely manner
Read full review Alternatives Considered
We have not compared other plans since the boss prefers this program from personal experience. But from using this program for 2 years I can see why we don't need to compare. Why fix something that isn't broken? It gets the job done, yes we might run into some issues but I feel like with all companies that can happen
Read full review
QuickBooks has great quality assurance and while they don't provide support, their software is nearly flawless. Co-construct provides great support and solves problems. In comparison, UDA Construction Suite is full of flaws, and their customer service department is disorganized and overworked.
Read full review Return on Investment Has added extra steps to processes that were previously easier. And I work for a university that complicates everything Has more than cut in half the time it takes to generate reports about project status Has made project management more efficient Read full review All my money was wasted. I could not get a refund. All my time was wasted. I spent much time on customer support, and even more time "stuck" where customer support could not be reached. My staff time was wasted, because it was hard for them to implement and then we ultimately abandoned it. Read full review ScreenShots