Item: e-Builder
Rating: 9
Author: Cshiana Brown

Overall Satisfaction with e-Builder

Use Cases and Deployment Scope

We use E-builder as a means of managing projects with the state. It is a great tool for updates on submittals, communications, and submitting invoices for processing as well as submitting updated documents to keep an organization in compliance.

I will caution, it does take a little bit of training/instruction to get used to its layout.

Pros and Cons

Pros

Easy organization once it is set up in the system correctly.
On time notifications of updates or changes.
Fast submission of invoices for processing. Usually notifies the appropriate personnel shortly after I submit it. Payment is prompt.

Cons

The layout of the site. It can be overwhelming the first time you encounter it. Needs to be a little less cluttered, a little more appealing.

Return on Investment

Helps us manage specific projects well, and we have seen payment of our submitted invoices being processed faster than other clients. We are quite happy.

Alternatives Considered

We didn't select e-Builder, it was selected by our customer. It was their preferred method to keep items secure and be able to communicate with various contractors across great distances. It seems to work for all of us as a good gateway for sharing information in a safe, organized manner.

Other Software Used

Procore, QuickBooks Premier

Likelihood to Recommend

As I stated, we primarily use it for managing specific government issued projects. It is quick, simple and secure which is perfectly fine by us. The notifications are quick and give enough information so you know what is going on with your project.

e-Builder Feature Ratings

Using e-Builder

Users and Roles

10 -

Project Management

Accounts Payable

Support Headcount Required

We have e-Builder support via email or phone that assists us with any issue we may encounter while using the software.

Business Processes Supported

Project Management
Accounts Payable (Submitting invoices for payment)
Daily updates on projects from other contractors working on their portion of the big project.

Innovative Uses

No innovative ways yet to speak of.

Likelihood to Renew

Because again, one of our biggest clients entrusts E-builder to work with their systems. And its functions work for us as well.

Evaluating e-Builder and Competitors

Products Replaced

Key Differentiators

Third-party Reviews

One of our biggest customers uses e-builder to manage their major projects. It works to keep communications organized among several sub-contractors, gives notifications of updates to documents and submissions, and provides a clean, secure platform for sharing documents and submitting invoices for processing.

Evaluation Lessons Learned

I wouldn't. We are happy.

e-Builder Implementation

Implementation Rating

1. Set up the time to get training on the sytem before you go all in.

2. Listen, ask questions and actually practice using the tools and features while in class. It helps tremendously with becoming comfortable and remembering how things work.

3. Don't be afraid to mess up. They are helpful and will help resolve your issue in a timely manner

Implementation Details / Implementation Partner

Third-party professional services

State Finance Commission. Their in-house personnel and connections with E-builder technical support team and implementation team.

Implementation Phases

Change Management Lessons

Not sure - We didn't encounter this issue.

Implementation Issues

Finding the time to sit down, listen and go over the functions and capabilities of the system with all those who were to use the system.
Getting over the first time jitters of possibly tearing up the software. But that went away after the first time I made what I considered to be a huge error. They fixed it for me without much issue and i was offered one on one training to help me become way more familiar and get a better sense of how things operated in the program.

e-Builder Support

Support Rating

Again, because our technical support is great. He doesn't always answer the phone but he definitely responds to emails fairly quickly. In addition, I like that he actually resolves an issue and I have yet to encounter the same issue twice. Actually, I haven't encountered many issues at all in the two years I have used the software.

e-Builder Customer Support Pros and Cons

Pros	Cons
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Support understands my problem Support cares about my success Quick Initial Response	None

Using e-Builder

Usability

Simple, because have a used it for the past two years, so i'm very familiar with the particular aspects of its program that I need to accomplish my tasks.

Usability Pros and Cons

Pros	Cons
Well integrated Consistent	Unnecessarily complex Requires technical support Lots to learn

Easy Tasks

Invoices, submitting documents for uploading to various projects, organization, searching for items. (once you have had the pleasure of obtaining training for its usage)

Difficult Tasks

As I stated before, it can be very intimating when you first look at it. Too much on the screen and not sure where to start from. Many functions have other functions under it and the wording can be misguided or confusing. Definitely not one that you can sign in and take off running with it.
This system requires proper training to get a person familiar with its look, function and logic. Once you obtain that, it can be a huge benefit to you. But again, training by a GOOD trainer (someone that is calm and uses clear communication and visuals) will make this program seem easy.

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