TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Easyship

    Score7 out of 10
    N/AEasyship is shipping automation software for ecommerce retailers from the company of the same name in Brooklyn.N/A

    Narvar

    Score8 out of 10
    N/ANarvar, headquartered in San Francisco, offers their post-purchase oriented customer experience platform, providing shipment tracking, customer pick up options, notifications, and purchase return capabilities and features.N/A

    Pirate Ship

    Score9.9 out of 10
    N/APirate Ship is a shipping solution presented by the vendor as an ecommerce ordering solution with cheap rates for USPS shipping.N/A
    Pricing
    EasyshipNarvarPirate Ship
    Editions & Modules
    No answers on this topic
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    EasyshipNarvarPirate Ship
    Free Trial
    NoNoNo
    Free/Freemium Version
    NoNoNo
    Premium Consulting/Integration Services
    NoNoNo
    Entry-level Setup FeeNo setup feeNo setup feeNo setup fee
    Additional Details
    More Pricing Information
    Community Pulse
    EasyshipNarvarPirate Ship
    Considered Multiple Products
    Easyship
    No answer on this topic
    Narvar
    No answer on this topic
    Pirate Ship
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    100%
    Would buy again
    5 Answers
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    100%
    Delivers good value for the price
    5 Answers
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    100%
    Happy with the feature set
    5 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    100%
    Lived up to sales and marketing promises
    5 Answers
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    No answers on this topic
    Best Alternatives
    EasyshipNarvarPirate Ship
    Small Businesses
    No answers on this topic
    MindTouch
    Score7 out of 10
    No answers on this topic
    Medium-sized Companies
    No answers on this topic
    Sogolytics
    Score9 out of 10
    No answers on this topic
    Enterprises
    No answers on this topic
    Medallia
    Score8.9 out of 10
    No answers on this topic
    All AlternativesView all alternativesView all alternativesView all alternatives
    User Ratings
    EasyshipNarvarPirate Ship
    Likelihood to Recommend
    10.0
    (1 ratings)
    8.4
    (5 ratings)
    9.9
    (5 ratings)
    Likelihood to Renew
    9.0
    (1 ratings)
    -
    (0 ratings)
    -
    (0 ratings)
    Support Rating
    9.0
    (1 ratings)
    8.0
    (1 ratings)
    9.5
    (4 ratings)
    User Testimonials
    EasyshipNarvarPirate Ship
    Likelihood to Recommend
    Easyship
    Depending on the client's needs, the EasyShip app is free and integration is super fast. We always recommend a shipping plugin to keep rates accurate and costs in line. Clients love when their shipping costs and postage match up. We strive to be sure they have a good solution to keep their stores on track.
    Incentivized
    Read full review
    Narvar
    If you're not on a platform that has a branded post-purchase landing page or in-email estimated delivery date script, Narvar provides this experience. It's a nice-to-have for any brand that wants to provide a seamless, branded shopping experience for their customers. Narvar's grown rapidly and it seems they are increasing costs, which may be prohibitive and hard to justify for smaller companies.
    Incentivized
    Read full review
    Pirate Ship
    If you need mailing labels, Pirate Ship is cheap, very organized and creates SCAN forms for USPS
    Read full review
    Pros
    Easyship
    • Calculate shipping rates
    • Provide accurate results
    Incentivized
    Read full review
    Narvar
    • Narvar offered us a turn-key solution that we had up and running in less than a month.
    • Narvar offered several out of the box widgets (solutions) to help build/customize content (calendar view, milestone icons, SMS messaging and personalize content based on items purchased).
    • Narvar's solution is scalable/expandable to include returns (once we are ready).
    Read full review
    Pirate Ship
    • Great average ship rates for USPS domestic and international.
    • Tracking bulk shipments is easy.
    • It integrates with chargify.
    Incentivized
    Read full review
    Cons
    Easyship
    No answers on this topic
    Narvar
    • Pricing is much more expensive than competitors.
    • UI Design is often lacking.
    Incentivized
    Read full review
    Pirate Ship
    • I wish unused shipping labels were flagged more clearly to make it easy to request refunds
    • No multi-user functionality, so you have to share an account
    • Better email notifications about things like undeliverable packages
    Incentivized
    Read full review
    Likelihood to Renew
    Easyship
    Great tool for shipping solution, no issues with install or training, very easy system to use
    Incentivized
    Read full review
    Narvar
    No answers on this topic
    Pirate Ship
    No answers on this topic
    Support Rating
    Easyship
    Most issues can be resolved online. We have not had to call in for assistance in 5 years of using the plugin.
    Incentivized
    Read full review
    Narvar
    Once it's set up, it doesn't require much support. We used to have quarterly or bi-annual touch bases with an account person to review our rating and customer usage but haven't heard from them in a while - either because we're too small or they got rid of this interaction. Can't say we miss it though because we can see our rating and feedback, and there is only so much you can do within the confines of the platform without adding on new functionality.
    Incentivized
    Read full review
    Pirate Ship
    I have not had to use Pirate Ship's customer support because their product is wonderful and easy to use. I am sure based on the quality of their product that their customer service is also fantastic
    Incentivized
    Read full review
    Alternatives Considered
    Easyship
    Easyship is easy to integrate into the Big Commerce store platform. They have a free app, 1 click install, easy setup and clients like the easy to use interface.
    Incentivized
    Read full review
    Narvar
    At the time, Narvar had no other competitors to my knowledge. We looked at building this functionality in house which had a 3 month estimate. Everyone involved happily welcomed the tool.
    Read full review
    Pirate Ship
    Pirate Ship is the best for USPS shipping labels, hands down.
    Incentivized
    Read full review
    Return on Investment
    Easyship
    • Saves time
    • Saves money (no low shipping quotes)
    Incentivized
    Read full review
    Narvar
    • Not sure we could attribute ROI to this tool.
    Incentivized
    Read full review
    Pirate Ship
    • No up charging = Positive
    Incentivized
    Read full review
    ScreenShots