ebankIT Contact Center vs. Sprinklr Service
ebankIT Contact Center vs. Sprinklr Service
Product | Rating | Most Used By | Product Summary | Starting Price |
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ebankIT Contact Center | N/A | The Contact Centre application gives the opportunity to be in permanent contact with customers at anytime, including managing contacts and execute relevant transactions, all in one screen. ebankIT presents it as a specialized solution with telephony integration for a complete customer service. Contacts are made as voice calls and the application enables users to both follow up and reply to contacts. For a full optimized experience, a media bar allows users to manage contacts from customers with… | N/A | |
Sprinklr Service | N/A | Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers real-time actionable & scalable insights. Sprinklr Service – Enables customers to interact with a brand on their preferred channel for a consistent brand experience. Empowers agents with unified/360 customer view and… | $249 per month per seat |
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | — | Omnichannel Automation, AI and Insights Reporting | ||||||||||||||
More Pricing Information |
ebankIT Contact Center | Sprinklr Service | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Contact Center Software |
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Workforce Optimization (WFO) |
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ebankIT Contact Center | Sprinklr Service | |
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Small Businesses | CloudTalk Score 9.4 out of 10 | CloudTalk Score 9.4 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
ebankIT Contact Center | Sprinklr Service | |
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Likelihood to Recommend | - (0 ratings) | 8.4 (25 ratings) |
Likelihood to Renew | - (0 ratings) | 7.5 (7 ratings) |
Usability | - (0 ratings) | 8.0 (3 ratings) |
Availability | - (0 ratings) | 9.9 (3 ratings) |
Performance | - (0 ratings) | 9.9 (3 ratings) |
Support Rating | - (0 ratings) | 9.1 (10 ratings) |
In-Person Training | - (0 ratings) | 10.0 (1 ratings) |
Implementation Rating | - (0 ratings) | 9.0 (2 ratings) |
ebankIT Contact Center | Sprinklr Service | |
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Likelihood to Recommend | ebankIT No answers on this topic | Sprinklr |
Pros | ebankIT No answers on this topic | Sprinklr |
Cons | ebankIT No answers on this topic | Sprinklr |
Likelihood to Renew | ebankIT No answers on this topic | Sprinklr |
Usability | ebankIT No answers on this topic | Sprinklr |
Reliability and Availability | ebankIT No answers on this topic | Sprinklr |
Performance | ebankIT No answers on this topic | Sprinklr |
Support Rating | ebankIT No answers on this topic | Sprinklr |
In-Person Training | ebankIT No answers on this topic | Sprinklr |
Implementation Rating | ebankIT No answers on this topic | Sprinklr |
Alternatives Considered | ebankIT No answers on this topic | Sprinklr |
Return on Investment | ebankIT No answers on this topic | Sprinklr |
ScreenShots |