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Catalyst, by EBM Software vs. IBM Sterling Order Management

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Catalyst, by EBM Software

    Score7.8 out of 10
    N/ACatalyst from EBM Software in Minneapolis is a cloud-based business performance application suite, designed to provide an environment and workflow for understanding business profitability.N/A

    IBM Sterling Order Management

    Score8 out of 10
    N/AIBM now owns and supports Sterling Commerce products (since August 2010), the most notable product being IBM Order Management. The platform emphasizes order promising and fulfillment and provides tools to adaptively complete orders specified to customer demands.N/A
    Pricing
    Catalyst, by EBM SoftwareIBM Sterling Order Management
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Catalyst, by EBM SoftwareIBM Sterling Order Management
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional DetailsFlexible and tiered pricing structures available - monthly, 1-3-5- contracts, and more—
    More Pricing Information
    Best Alternatives
    Catalyst, by EBM SoftwareIBM Sterling Order Management
    Small Businesses
    No answers on this topic
    Webgility
    Score9.6 out of 10
    Medium-sized Companies
    No answers on this topic
    No answers on this topic
    Enterprises
    No answers on this topic
    No answers on this topic
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Catalyst, by EBM SoftwareIBM Sterling Order Management
    Likelihood to Recommend
    7.9
    (2 ratings)
    7.0
    (5 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    8.4
    (3 ratings)
    Usability
    8.8
    (2 ratings)
    -
    (0 ratings)
    Support Rating
    7.8
    (2 ratings)
    -
    (0 ratings)
    Online Training
    -
    (0 ratings)
    7.0
    (1 ratings)
    User Testimonials
    Catalyst, by EBM SoftwareIBM Sterling Order Management
    Likelihood to Recommend
    EBM Software
    [Catalyst, by EBM Software] is well suited to track invoices from vendors to get them paid on time to avoid late fees. [Catalyst, by EBM Software] is less appropriate when paying vendor because that is not a function they currently have. If the system was an all in one system that could track and pay your invoices it would be an amazing software.
    Incentivized
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    IBM
    It's perfect for medium to large retailers
    Incentivized
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    Pros
    EBM Software
    • The GUI is easy to navigate on the iPad mini, which we use for charting.
    • The options are simple so there is very little room for mistakes.
    • Charting is easy and the setup allows for necessary fields that must be completed so charting stays uniform.
    Incentivized
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    IBM
    • Centralizing data.
    • Instantaneously updated data.
    • Ad hoc reporting.
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    Cons
    EBM Software
    • The browser closes unexpectedly at times when refreshing the page and you get logged out
    • The incorrect vendor is chosen by Catalyst a few times
    • The Catalyst file is occasionally not placed on time in the folder
    Incentivized
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    IBM
    • RCP Based deployment
    • Wider variety of sourcing configuration
    • Product Documentation
    • COM Features need to better so that Customer case handling is facilitated
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    Likelihood to Renew
    EBM Software
    No answers on this topic
    IBM
    The package of Sterling Order Management / Sterling Store / Sterling Call Center works very well and it supports the expansion to Geographies like US/EU/JP/China, some of hottest markets for e-commerce.
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    Usability
    EBM Software
    Well.... when it works... it's good. When it doesn't it is very frustrating for our staff.
    Incentivized
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    IBM
    No answers on this topic
    Support Rating
    EBM Software
    The support for Catalyst is great and they are usually within the 48 hour response time. There could be a little quicker upload time for invoices that are submitted. They usually show up until the next day on the system and sometimes gives us a stress on time. Overall, the support is quite good
    Incentivized
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    IBM
    No answers on this topic
    Alternatives Considered
    EBM Software
    [Catalyst, by EBM Software] is a very easy system to use and is very user friendly. It gives you different ways of researching an invoice and not just one. Catalyst also helps to allow us to research an invoice within seconds and eliminates a lengthy and confusing process. It is a great software for first time users to learn quickly and efficiently.
    Incentivized
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    IBM
    Warehouse Management System which is mainly focussed on warehouse fulfillment but not on the routing and availability tracking
    Incentivized
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    Return on Investment
    EBM Software
    • Catalyst is better than pencil and paper data analysis. But the app can be very frustrating when it's not working the way it did last week.
    • The GUI is very simple. Sometimes too simple, like there is no way to go back in and edit SOAP note options.
    • New feature roll-outs are mandatory. I understand that no one would opt in to being the guinea pig, but it would be nice if you weren't the first user to try it.
    • The integration with billing software has streamlined the billing notes and saved us money over having two separate systems.
    Incentivized
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    IBM
    • Optimal inventory management resulted in more orders per minute and good ROI and customer experience
    Incentivized
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    ScreenShots