Red Falcon vs. Epicor CMS

We like the fact that we are able to offer our customers a professional online presence so that we can compete with the big box stores and the Amazon's of the Office Supply world. I like being able to log into the back office to see our respective pricing from both SP Richards and Essendant.

Incentivized

CMS is well suited for automotive manufacturing businesses.

Incentivized

• There is good training and support to help learn the product
• Makes it easy for staff to manage inventory and see what we have in stock for hardware and computers.
• Integrates with many of the Wholesalers we use right out of the box.

Incentivized

• EDI Order Processing
• Serialized Inventory Tracking
• Order Processing

Incentivized

• Would like to be able to print only unprinted orders in packing slips.
• More reporting options within Red Falcon.
• Would like to be able to search by order number under customer order history.
• Be able to do recurring orders on the back end for MISC items.

Incentivized

• Visual interface
• Report Customization

Incentivized

I feel there is a lot of clicking around to get what you need.

Incentivized

CMS takes time to learn and use the menu driven green screen. However, once you are familiar it makes for fast navigation.

Incentivized

Support is great at taking care of our questions and issues.

Incentivized

Support is getting better but can still be slow to respond.

Incentivized

The instructors were patient and kind but the overall implementation seemed cumbersome and lengthy.

Incentivized

We did a quick review of other companies but went with Red Falcon as we knew someone else who used and was happy with their service offerings Red Falcon does seem to be expensive but it was a little hard to compare as we did not compare all the specific pricing for other competitors Again, we mainly went with Red Falcon through word of mouth

Incentivized

We have more control over the backend of CMS and the fact it runs on a 5250 emulator it run a lot faster for data entry.

Incentivized

• Red Falcon's integration with e-auto is a tremendous time and money saver on the admin side of things!
• The overall cost of Red Falcon is a bit pricey so the ROI really depends on how much e-commerce business that can be ran thru it.

Incentivized

• Inventory tracibility
• Order Processing
• Customer Integration
• EDI Processing

Incentivized