eFax is an encrypted cloud-based fax service that allows users to send, receive, and edit faxes online, from email, or from a mobile application. It provides users with a unique fax number attached to their email address, thereby avoiding the need to use a fax machine or print incoming faxes.
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eVoice
Score 9.0 out of 10
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For business owners, eVoice is presented as an affordable, reliable and flexible phone system, by J2 Global / Ziff Davis. eVoice now includes services from the former Onebox, which was also a J2 Global brand.
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Pricing
eFax Corporate
eVoice
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
eFax Corporate
eVoice
Free Trial
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No
Free/Freemium Version
No
No
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
No setup fee
No setup fee
Additional Details
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More Pricing Information
Features
eFax Corporate
eVoice
Call Management
Comparison of Call Management features of Product A and Product B
eFax Corporate
-
Ratings
eVoice
8.8
1 Ratings
5% above category average
Answering rules
00 Ratings
9.01 Ratings
Call recording
00 Ratings
9.01 Ratings
Call park
00 Ratings
8.01 Ratings
Call screening
00 Ratings
9.01 Ratings
Message alerts
00 Ratings
9.01 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
eFax Corporate
-
Ratings
eVoice
8.8
1 Ratings
10% above category average
Video conferencing
00 Ratings
9.01 Ratings
Audio conferencing
00 Ratings
9.01 Ratings
Video screen sharing
00 Ratings
8.01 Ratings
Instant messaging
00 Ratings
9.01 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
For the daily faxing needs, eFax gets the job done. We get notified when the fax has been received or sent successfully, but it takes so long at times. I'm not sure if it's eFax's encryption system that is delaying the Rx/Tx time, but it needs to be improved immediately.
If you are looking for a strong product that is highly customizable, Onebox is a great choice. It can be difficult to navigate, but almost every feature you would need is included somewhere.
The user interface could use some work, as it's a little dated looking, and it's not so simple to receive faxes, at times.
Administrator functions. If the user's account is locked for any reason, the administrator cannot unlock their account. It causes a lot of inconveniences.
Unable to see the bill. For whatever reason, eFax does not allow viewing the bill from the online portal.
The scheduling is very granular, but the interface for setting up the schedule isn't the easiest to navigate.
I would like the ability to copy or clone schedules. We have 3 different schedules on three different hunt groups and when there are changes to be made, I would like to be able to make the change on one schedule and copy that for another hunt group.
The interface for the users to change some of their settings (password, phone, email, etc) isn't very user friendly. I usually have to walk users through changes, and at that point, it is easier for me to just make the changes myself.
For our logistics side of the business, we use eFax to receive orders. We are using it to transmit a variety of documents as well. It comes in handy if you really need to accept faxes.
eFax support is great. They are quick to assist you with any issue regarding eFax. I haven't had to wait long on support services or answers. During an outage seems to be when the queue times get long but on a normal day, they are quick to answer and fast on a solution.
eFax is for serious business professionals and it comes with so many tools, including a free App and a desktop app, which makes it extremely easy for you and your employees to send and receive faxes. You can take a photo of a document and fax it over to someone in another state in a few minutes!
I was not an employee when Onebox was selected, but I have used Avaya and Nortel PBXs in the past and while it is not as powerful, it has a lot of great features and a much lower cost of entry.
