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Gets the job done...
March 04, 2022

Gets the job done...

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with eFax

We use eFax to transmit our client's confidential information to partners and vendors. The faxes are secured with an encrypted connection to make sure the sensitive documents stay private.
  • Meet regulatory compliance standards, such as HIPAA
  • Securing and encrypting our data in transit and storage
  • Send files that are too large for email
  • Cloud system, no faxing software or hardware needed
  • Multi-user admin interface can be more user friendly for direct staff
  • Faster transmit time, especially exceeding over 20 pages
  • Live customer support needs improvement
  • Encryption and securing the document
  • Sending large files exceeding 20+ pages
  • Replacing the traditional fax machines
  • Moving away from traditional fax machine, so documents are delivered electronically
  • Reducing cost on hardware maintenance versus cloud system
  • No more paper!
None. We were recommended to use eFax and did not test any other product.

Do you think eFax Corporate delivers good value for the price?

Yes

Are you happy with eFax Corporate's feature set?

Yes

Did eFax Corporate live up to sales and marketing promises?

Yes

Did implementation of eFax Corporate go as expected?

Yes

Would you buy eFax Corporate again?

Yes

Microsoft 365 (formerly Office 365), Adobe Acrobat Sign, Zoom, Chrome Remote Desktop, Google Workspace (formerly G Suite), Wix, Mojo Helpdesk, Ubiquiti Networks UniFi, WebTitan DNS Filter, DocLink, Paycom, Relias Learning Management System, Zix Email Encryption (zixencrypt), Google Meet
For the daily faxing needs, eFax gets the job done. We get notified when the fax has been received or sent successfully, but it takes so long at times. I'm not sure if it's eFax's encryption system that is delaying the Rx/Tx time, but it needs to be improved immediately.