eFax Corporate vs. HelloFax

For the daily faxing needs, eFax gets the job done. We get notified when the fax has been received or sent successfully, but it takes so long at times. I'm not sure if it's eFax's encryption system that is delaying the Rx/Tx time, but it needs to be improved immediately.

Incentivized

It's extremely easy to get started with faxing as a small business. It's the best/cheapest standalone solution I have found for faxing. I'm a solo entrepreneur and it does everything I need it to do.

Incentivized

• The fax always goes through, there are no issues with reliability.
• It offers a variety of features such as taking photos and saving files.
• It can receive faxes too.
• It can save faxes for a long time and allows you to save contacts.

Incentivized

• Sending faxes
• Showing me whether a fax has been successfully sent
• Receiving faxes

Incentivized

• The user interface could use some work, as it's a little dated looking, and it's not so simple to receive faxes, at times.
• Administrator functions. If the user's account is locked for any reason, the administrator cannot unlock their account. It causes a lot of inconveniences.
• Unable to see the bill. For whatever reason, eFax does not allow viewing the bill from the online portal.

Incentivized

• I don't use the sign + fax functionality because I'm already using hellosign / dropbox sign to sign things
• I originally used my personal email to set up my log in but I am not able to change it to my professional email because of overlaps with an account with hellosign / dropbox sign
• It would be nice if it warned me if I'm trying to send a fax to a number that hasn't worked in the past

Incentivized

For our logistics side of the business, we use eFax to receive orders. We are using it to transmit a variety of documents as well. It comes in handy if you really need to accept faxes.

Incentivized

eFax support is great. They are quick to assist you with any issue regarding eFax. I haven't had to wait long on support services or answers. During an outage seems to be when the queue times get long but on a normal day, they are quick to answer and fast on a solution.

Incentivized

eFax is for serious business professionals and it comes with so many tools, including a free App and a desktop app, which makes it extremely easy for you and your employees to send and receive faxes. You can take a photo of a document and fax it over to someone in another state in a few minutes!

Incentivized

It doesn't fit very well into my workflow to send a fax via email. I like having it in one separate place better. RingCentral is expensive and I have other tools already that do what it does (phone, etc.)

Incentivized

• We were able to reduce costs by using eFax and make our faxing company-wide simpler!
• We were able to remove a landline for faxing.

Incentivized

• Don't have to get a fax machine or leave my house to send a fax (i.e. at a Staples, etc.)
• I don't have to worry about paying hundreds of dollars a month for a bundled solution that I might not get enough value from

Incentivized