TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Ekso

    Score10 out of 10
    N/ACountersoft, the team behind the Gemini ALM and bug tracking tool, is becoming Ekso. The company's products focus on IT help desk, bug tracking, test management, and general ALM functionality.

    $10

    Per User Per Month

    Oracle Digital Assistant

    Score5 out of 10
    N/AOracle Digital Assistant delivers an AI platform to create conversational experiences for business applications through text, chat, and voice interfaces.

    $1,160

    per month 200 hrs/month

    Pricing
    EksoOracle Digital Assistant
    Editions & Modules
    Gemini Express
    $10.00
    Per User Per Month
    Gemini Enterprise
    $850.00
    Per 10 Users Per Month
    No answers on this topic
    Offerings
    Pricing Offerings
    EksoOracle Digital Assistant
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    EksoOracle Digital Assistant
    Considered Both Products
    CounterSoft
    No answer on this topic
    Oracle
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    100%
    Would buy again
    6 Answers
    Delivers good value for the price
    No answers on this topic
    100%
    Delivers good value for the price
    6 Answers
    Happy with the feature set
    No answers on this topic
    100%
    Happy with the feature set
    6 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    100%
    Lived up to sales and marketing promises
    5 Answers
    Implementation went as expected
    No answers on this topic
    100%
    Implementation went as expected
    5 Answers
    Best Alternatives
    EksoOracle Digital Assistant
    Small Businesses
    Polarion ALM
    Score10 out of 10
    No answers on this topic
    Medium-sized Companies
    PTC Windchill RV&S
    Score2 out of 10
    Azure AI Bot Service
    Score7.9 out of 10
    Enterprises
    IBM Engineering Lifecycle Management
    Score5 out of 10
    Azure AI Bot Service
    Score7.9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    EksoOracle Digital Assistant
    Likelihood to Recommend
    10.0
    (1 ratings)
    7.8
    (7 ratings)
    Likelihood to Renew
    10.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    EksoOracle Digital Assistant
    Likelihood to Recommend
    CounterSoft
    Gemini is well suited to help track issues and change requests, projects, bugs, time logs, etc. It is less appropriate for reporting needs or general office management needs.
    Read full review
    Oracle
    As mentioned in pros and cons, it depends on the use cases. Most of the normal chatbot use cases can be handled by ODA. If you want to build a chatbot with menu style or conversation style (it is not straight forward but it can be done), ODA can be perfect. If use cases are to also include AI with emotional intelligence to make conversational more interactive and also be able to detect through AI engine automatically what a person would like to do or perform or ask, then ODA may not fit for it. If you also are looking for virtual agents through tighter IVR integration then ODA may not be right. There are a few limitations around the number of words in the text to voice feature.
    Incentivized
    Read full review
    Pros
    CounterSoft
    • Gemini offers flexible framework that allowed IT to build a workflow based process. IT change requests were divided into several buckets: New Change Requests group for business units to submit requests for enhancements and new project ideas, Pending Change Requests for approved projects that are waiting for IT resources, Application Development where we track active projects, Defect Tracking where bugs are tracked during testing and finally Release Management where requests for deployment are tracked.
    • Gemini allows to create custom fields and add them to View, Edit and Add screens. This flexible model allowed us to track additional information on the project such as IT Point of Contact, System Name, Team Name, Testing dates, etc.
    • Gemini has flexible email notification model that allows to keep business customers informed on the project progress. Whenever comment is added by project manager email alerts goes out anyone that is set to watch project progress.
    Read full review
    Oracle
    • Oracle AI processes natural language well and the conversations pick a good flow.
    • It recognizes pattern of behavior for more refined results with each implementation under machine learning.
    Incentivized
    Read full review
    Cons
    CounterSoft
    • It would be useful for Gemini to offer a mobile-friendly version.
    • It would be helpful for Gemini to provide more granular control over email notification options. Currently, we cannot turn off update type emails
    • Gemini could improve homepage design to provide a dashboard for all projects in the system.
    Read full review
    Oracle
    • Our clients have reported that upon integration with Siri for voice commands, the results are pretty obvious (basic) Nd the conversation is unnatural.
    • The languages it supports are very limited.
    Incentivized
    Read full review
    Likelihood to Renew
    CounterSoft
    Gemini's development team continues to improve the product and provides a comprehensive roadmap of upcoming features that makes you want to upgrade as soon as a new version comes out.
    Read full review
    Oracle
    No answers on this topic
    Alternatives Considered
    CounterSoft
    Gemini is more cost-effective than Project Server. It is easy to configure and easy to use
    Read full review
    Oracle
    I selected Oracle Digital Assistant against all other digital assistant platforms as this platform works like a charm with any Oracle application. It integrates well with Oracle Integration Cloud. The new beta version has an inbuilt conversation builder which can be used to build conversation without the YAML code.
    Incentivized
    Read full review
    Return on Investment
    CounterSoft
    • Gemini helped consolidate and centralize projects tracking and status reporting
    • Gemini helped improve defects tracking and reporting
    • Gemini helped streamline release process management, eliminated approval paperwork by allowing ot use comments as electronic signatures.
    Read full review
    Oracle
    • We've had a good integration with our existing databases and applications.
    • Our customers are crypto traders and we've had more engagement with them, which means a lot to us.
    Incentivized
    Read full review
    ScreenShots