ElaBoard was an online whiteboard platform for distributed team collaboration. The platform's limitless working canvas facilitates its more than 5M users to lead engaging workshops and meetings, innovate products, and brainstorm conceptions. The product is discontinued.
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Sprinklr Service
Score7.9 out of 10
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Sprinklr Service is a Contact Center platform for managing customer interactions across more than 30 voice, social, and digital channels. It centralizes conversation history and customer context as interactions move among email, chat, voice, and social channels. The platform includes embedded AI for intent classification, routing, agent assistance, quality review, and self-service automation. Sprinklr Service also supports Conversational AI, Social Media Customer Service,…
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Pricing
ElaBoard (discontinued)
Sprinklr Service
Editions & Modules
No answers on this topic
Sprinklr Service
Custom, quote-based pricing
per year
Offerings
Pricing Offerings
ElaBoard (discontinued)
Sprinklr Service
Free Trial
No
No
Free/Freemium Version
No
No
Premium Consulting/Integration Services
No
Yes
Entry-level Setup Fee
No setup fee
Optional
Additional Details
A 14 day free trial is available so you can try Elaboard before you buy. Elaboard has 4 pricing editions, ranging from $7 to $40 per user per month.
ElaBoard is particularly well-suited for creating engaging visuals for presentations, bulletin boards, and classroom door decorations. It is also great for managing projects and providing resources to help users collaborate more easily. Additionally, ElaBoard is great for quickly creating and sharing documents and materials with other users.When it comes to more complex tasks, such as creating animations and transitions, ElaBoard may not be the best option. Additionally, ElaBoard does not offer many customization options, making it difficult to create unique visuals that capture the user's desired look and feel. Finally, ElaBoard's search and filtering tools could be improved, as it can be difficult to quickly find the materials needed for a project.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Sprinklr Service has always been well-suited for all of the work we do. As it's all social media content, and most require responses or escalations, Sprinklr Service covers all of that. The only time I think we wouldn't need it is if we were working with a much smaller client who didn't need us to have eyes on so many platforms at once.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
It provides a number of tools, such as a calendar, task lists, frameworks, tracking charts, shares, real-time notifications, and more.
It allows us to create projects, share files, have real-time conversations and keep up with the activity of other team members.
Analysis tools include interactive charts, pivot tables, performance and resource usage reports, and more. These tools allow users to gain a deep understanding of the results of their projects.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Automated notifications for certain types of content or posts from certain users
The reporting options are fantastic.
We've integrated a chatbot seamlessly with Sprinklr modern care so our team members can pick up a conversation if our bot isn't able to provide an answer.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
I find it difficult to dive into analytics for each social post. The reporting tool gives me an overview of the channels but I would love to look at a breakdown of each post performance.
You currently can't add closed caption subtitles to videos uploaded through Sprinklr so this results in having to revert to the native platform.
I would love to be able to set up a newsfeed that includes posts from a number of our partner accounts, so I can keep up to date with what they're posting.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
We give ElaBoard a 10 out of 10 rating because it has proven to be an invaluable tool for our organization. ElaBoard has allowed us to easily set and track our goals, collaborate with cross-functional teams, manage our budget, forecast our expenses, develop successful products, and track progress on various projects. Additionally, ElaBoard has enabled us to quickly and easily visualize complex data sets, create custom workflows, and create presentation-style slideshows. These features, along with ElaBoard's intuitive user interface and responsive customer support team, make it an ideal choice for our organization and make us confident that it will continue to provide the features and functionality we need in the future.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
The biggest reason we renewed, and kept up with Sprinklr Modern Care is because it is an active community and there is customer buy-in already. They continue to update and improve the product, but more importantly, the customers are using it. It's easy to switch products when it's not an active component in your daily structure, but switching and migrating the data or providing alternatives becomes difficult when customers have grown accustomed to a specific experience. As long as they continue to improve the available features and the community stays active, renewed use will continue.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
I gave ElaBoard an 8 rating for its overall usability because it provides an intuitive and user-friendly platform for teams to collaborate on a variety of tasks. The kindergarten management system was a great addition, as it allowed us to keep track of the kids inside the home or in the kindergarten. Additionally, the library of educational resources and games was also very useful. Furthermore, the platform is easy to set up and navigate, and the customer service team is responsive and helpful. Overall, ElaBoard makes it easy for teams to work together and efficiently get things done.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
I've spent year designing products so I'm a tough judge when it comes to other solutions. It's clear that Sprinklr Modern Care was designed for the average online consumer with a very user friendly interface. They have made improvements to the admin tools to make that area of the product easier to use as well.
I gave ElaBoard a rating of 9 out of 10 for availability because it is designed to be extremely reliable, and it is backed by a team of experienced engineers and administrators who are dedicated to ensuring the product is available whenever it is needed. Additionally, ElaBoard has multiple layers of redundancy and failover built into the system to ensure that there are no single points of failure and that the system remains available even in the event of an unexpected outage. Furthermore, ElaBoard's servers are regularly monitored and maintained to ensure that the system is running optimally.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
No issues with system availability. They manage updates in off-peak hours and I usually don't notice the changes until I log into the system the next day.
I gave ElaBoard a rating of 9 out of 10 for performance because it is designed to be extremely fast, and it is optimized for both speed and efficiency. Pages on the platform load quickly, and reports tend to complete in a reasonable amount of time, given their complexity. Additionally, ElaBoard is designed to be light on resources, so it doesn't slow down other software or systems it might be integrated with. Furthermore, ElaBoard's servers are regularly monitored and maintained to ensure that the system is running optimally.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Performance is great and is not negatively effecting our processes. We have to make sure it doesn't effect out load times. Not currently seeing any issues with widgets affecting page load times.
I give ElaBoard an 8 out of 10 rating because of the helpfulness and responsiveness of their customer service team. They have a knowledge base with detailed instructions and guides, as well as a dedicated customer service team that is available to answer questions. In my experience, the support team has been friendly, knowledgeable, and helpful in resolving my issues quickly and efficiently. Additionally, I found that the product itself was easy to use and had a wide range of features that met my needs.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
I know the Sprinklr conference calls have been helpful, but sometimes submitting a ticket can be a little daunting. In the past, we've included information in screenshots that are then asked for by a member of the support staff. The turnaround time has been between 3 days, which isn't horrible.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Key insights regarding the implementation of ElaBoard include the importance of planning, gathering stakeholder buy-in, ensuring compatibility with existing systems, providing sufficient training and support, and monitoring the implementation process to ensure it achieves the desired outcomes. Additionally, it is important to consider the potential impact of the change on those affected by it and to ensure that data is migrated correctly. Lastly, it is important to ensure that the implementation process is completed on time and within budget.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Basic setup took me less than 30 minutes. This includes initial configuration, putting in the initial content, and getting the look-and-feel customized. The domain routing took the normal lag time any other website or blogging service. The really important thing was to get the user accounts setup and begin seeding the system with content before a public launch.
Interface of Ela Board is better and user-friendly. It is dependent on the G Suite and may not be considered as an independent Whiteboard. Very limited tools available. Media tools are not available. Being a google product, the we were not confident on the security front. Limited and not so good templates are available. However, you can change the background colors & images but it do not give a feel of full functional and professional solution
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
First, we had a social studio which was good in terms of functionalities but slow. After that, we had the chance to use Talkwalker & social bakers which were good tools yet not enough compares to Sprinklr
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
I gave ElaBoard a rating of 9 out of 10 for scalability because it is designed to be flexible and easily configurable, allowing organizations to quickly and easily adjust the system to their needs. Additionally, the product can be easily deployed in a variety of environments and scales to meet the needs of the organization. Furthermore, ElaBoard provides a wide range of features and tools that make it easy to integrate and manage data from multiple sources, as well as to create custom visualizations and reports. All of these features make ElaBoard an excellent choice for organizations looking for a highly scalable solution.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
Increased employee efficiency: Having a clear, one-stop "shop" where users can leave feedback, ask questions, and find bug fixes or workarounds has saved me (and other community managers at my company) loads of time that was once spent responding to numerous emails on an individual basis.
Better customer service: Since everyone in the company is alerted of what's being written on our forum, it's easy to spot a high-priority issue, delegate to the person in charge, resolve it, and respond as soon as possible.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
