TrustRadius: an HG Insights company

Elastic Email vs. SparkPost (discontinued)

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Elastic Email

    Score8 out of 10
    N/AElastic Email is an email delivery service for transactional emailing.

    $29

    per month for up to 2,500 contacts and 37,500 emails

    SparkPost (discontinued)

    Score2.8 out of 10
    N/ASparkPost offered real-time analysis of email delivery and customer engagement as well as personalized email templates. The service has been discontinued.

    $30

    per month

    Pricing
    Elastic EmailSparkPost (discontinued)
    Editions & Modules
    Inbox Plus
    $9
    per month per user
    Email API Starter
    $19
    per month for up to 50,000 emails
    Email Marketing Starter
    $29
    per month for up to 2,500 contacts and 37,500 emails
    Email API Pro
    $49
    per month for up to 50,000 emails
    Email Marketing Pro
    $49
    per month for up to 2,500 contacts and 37,500 emails
    Starter
    $30
    per month
    Premier
    $75
    per month
    Enterprise
    Contact sales team
    Offerings
    Pricing Offerings
    Elastic EmailSparkPost (discontinued)
    Free Trial
    NoNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Best Alternatives
    Elastic EmailSparkPost (discontinued)
    Small Businesses
    Mad Mimi
    Score10 out of 10
    No answers on this topic
    Medium-sized Companies
    Campaign Monitor by Marigold
    Score9 out of 10
    No answers on this topic
    Enterprises
    Emma by Marigold
    Score8.5 out of 10
    No answers on this topic
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Elastic EmailSparkPost (discontinued)
    Likelihood to Recommend
    8.0
    (3 ratings)
    1.0
    (6 ratings)
    Support Rating
    10.0
    (1 ratings)
    1.0
    (1 ratings)
    User Testimonials
    Elastic EmailSparkPost (discontinued)
    Likelihood to Recommend
    Elastic Email
    Email Elastic is best suited in cases when we need to send bulk emails and campaigns. It provides features such as scheduling campaigns and automating fast delivery of emails; the trial version also provides many features that can be used by a new user. Email Elastic is less suited for small companies with a smaller number of clients or contacts.
    Incentivized
    Read full review
    Discontinued Products
    Our early experiences with SparkPost were great; we were looking for a low-cost (or no-cost) solution to our email messaging needs, and SparkPost had the best low-cost option: 100,000 messages per month for free, guaranteed for life. Even though our team has experience with other APIs, we chose SparkPost because it felt like the best value. Our experience with it was great. Two years ago, they discontinued their free option but sent the existing users the following message: "When you signed up, we promised that if we ever changed the terms of our 100K free plan, we would continue to honor the original plan for the life of the account. I would like to reaffirm this promise: while this plan is no longer available to new customers, you are grandfathered into this level of free sending volume." The following year, apparently following a change in leadership, they decided to "deprecate" existing free plans, dropping us down from 100,000 messages per month to 500, the lowest of any email API service I'm aware of. No recognition of the broken promise, the reneged guarantee, just a 20% off coupon. This atrocious behavior that reeks of a new culture of squeezing as much money as possible out of its users and has coincided with a steady deterioration of functionality and customer service. At this point, I have no idea why anyone would pay more for a worse service that treats its users so poorly when you could use SendGrid or a similar competitor for a lower price and way more features.
    Incentivized
    Read full review
    Pros
    Elastic Email
    • High Deliverability Rate Across Most Email Providers
    • Generous Free Plan for Those Just Getting Started
    • Fair, Competitive Pricing & Plans/Limits
    Incentivized
    Read full review
    Discontinued Products
    • When you don't want to spent time writing your own code to send emails from your apps
    • When you're looking for a product which provides all that you need regarding email features to make it part of your software
    • When you want to use a product which includes templates that can be re-used instead of writing your own and all the required effort to do that
    Incentivized
    Read full review
    Cons
    Elastic Email
    • I wish they didn't have such a strict requirement regarding their "opt out" links in emails. I totally understand why they do this, but there are use cases, such as one to one personal emails between individuals, where this is annoying. However, it's something I'm willing to live with for the greater good.
    Incentivized
    Read full review
    Discontinued Products
    • When I first implemented SparkPost, I did not take advantage of the sub-account feature, and my account was suspended on New Year's Eve. It took two days until I could speak with a support representative to get my account re-activated. I am now using sub-accounts to alleviate the underlying problem, but I was disappointed that my account was suspended by an automated system with no notice.
    Incentivized
    Read full review
    Support Rating
    Elastic Email
    I have not had any issues with Elastic Email that have required reaching out to support, so I can't speak to the quality of their customer support. The help documents were well written and presented, though, and I would imagine that anyone with issues would receive satisfactory assistance in a timely manner.
    Incentivized
    Read full review
    Discontinued Products
    Would give it a zero if I could. Their customer service used to be incredible; fast response times, really hands-on with their users, and a pretty regular feedback process. They sent me an awesome t-shirt that became part of my go-to climbing gear. But for the past year, their response times went way down, their customer service was less helpful and generally a lot more rude, and they haven't asked for customer input once since their leadership change
    Incentivized
    Read full review
    Alternatives Considered
    Elastic Email
    Email elastic is a cost-effective, fast, and reliable platform for sending bulk emails and promoting campaigns, it provides good features even for the new user, while Blaze Verify pricing is a bit high, and a new user would not be able to access all the features. Hence clearly, Elastic email leads the position when compared to Blaze Verify.
    Incentivized
    Read full review
    Discontinued Products
    Mailchimp and sendgrid are giving good services and good customer support 24/7 and ROI is increased with this as transition is very smooth. SparkPost is very expensive and not good as much as we think and they will least worried about your mails, tickets, call and messages. Highly not recommended this SparkPost to any one
    Incentivized
    Read full review
    Return on Investment
    Elastic Email
    • With a very modest outlay, we achieve features and functions that cost larger companies a lot of money.
    Incentivized
    Read full review
    Discontinued Products
    • It has helped us with our IP health and making sure that we avoid spam traps
    • Very high deliverability and automatic retrying once they have the event
    Incentivized
    Read full review
    ScreenShots

    Elastic Email Screenshots

    Screenshot of The drag-and-drop Email Designer.Screenshot of The email marketing campaign interface with precise segments. Users can build personalized experiences with this email marketing tool.Screenshot of Where to create unlimited sign-up forms or pop-ups with our form creator.Screenshot of Where to track email delivery in real time to respond to any issues immediately. Follow along with detailed data as the emails arrive in recipients' inboxes.Screenshot of An example of a created product page. These can match any brand, process secure payments via Stripe, and deliver content directly to fans.