Eleveo vs. nGAGEMENT
Eleveo vs. nGAGEMENT
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
Eleveo | N/A | Eleveo (formerly ZOOM International) solutions protect a business by recording contact center interactions like service requests, outbound sales, financial or healthcare transactions, providing solutions for privacy and regulatory requirements, and by capturing customer experience. Eleveo provides 100% global recording coverage in the cloud, on-premise, or in hybrid architecture with a fully Native Cloud WFO suite. | N/A | |
nGAGEMENT | Enterprise companies (1,001+ employees) | nGAGEMENT by nGUVU uses game mechanics, social media and interactive features, machine learning, and behavioral analytics to drive performance at the agent level. The vendor says their software motivates agents to achieve their objectives by immersing them in a fun game-like environment. According to the vendor, the result is higher agent engagement, productivity, and satisfaction (and customer satisfaction by extension), as well as improved contact center agent recruitment, lower turnover,… | N/A |
Eleveo | nGAGEMENT | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | No setup fee | Required | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Eleveo | nGAGEMENT | |
---|---|---|
Small Businesses | 8x8 Contact Center Score 7.6 out of 10 | 8x8 Contact Center Score 7.6 out of 10 |
Medium-sized Companies | Genesys Multicloud CX (discontinued) Score 7.5 out of 10 | Eleveo Score 9.2 out of 10 |
Enterprises | Calabrio Teleopti WFM Score 7.7 out of 10 | Calabrio Teleopti WFM Score 7.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Eleveo | nGAGEMENT | |
---|---|---|
Likelihood to Recommend | 8.7 (9 ratings) | - (0 ratings) |
Support Rating | 10.0 (1 ratings) | - (0 ratings) |
Eleveo | nGAGEMENT | |
---|---|---|
Likelihood to Recommend | ZOOM International | nGUVU No answers on this topic |
Pros | ZOOM International | nGUVU No answers on this topic |
Cons | ZOOM International | nGUVU No answers on this topic |
Support Rating | ZOOM International | nGUVU No answers on this topic |
Alternatives Considered | ZOOM International | nGUVU No answers on this topic |
Return on Investment | ZOOM International | nGUVU No answers on this topic |
ScreenShots | nGAGEMENT Screenshots |