eMite vs. Rational BI

eMite is well suited for small to mid scale companies. Their goal has been to aggregate data from every source and provide personalized views for both business and IT, with a presentation layer that is truly end user oriented, since the beginning. With my experience, I strongly believe that it is not very well suited for large companies.

Incentivized

Rational BI allows managing data analysis coming from different projects in order to create useful reports and dashboards. I usually set up automatically scheduled reports. All the stakeholders can easily share a rational view with the possibility to filter between the interesting arguments. Sometimes different user profiles could be needed, optimize the view.

Incentivized

• Achieving granular level analytics be it for a Queue, Agent or Omnichannel Interactions.
• Data Visualization with simple and efficient reports.
• Robust real-time reporting.

Incentivized

• Provides high performance embedded analytics
• Seamless integration to import and export data
• Rich features for data visualization

Incentivized

• With so much data in one dashboard, sometimes it can be overwhelming to miss out on what you were look at in first place.
• Wish this solution had some alerting system. For example, a beep sent out from eMite when a call hits the queue.
• Interactive Data Visualization needs to be implemented.

Incentivized

• Documentation for new users could be better. Sometimes it's hard for my users that are not that skilled in IS/IT to set up data connectors are understand the dynamics of data sources.
• I have used several other BI solutions as well, and their GUI is okay, but surely there is also room for improvement here. Not all things are made entirely logically.
• Understanding their price structure. Generally, their website looks nice, but it's not very informative when it comes to pricing, and support options. I really miss some kind of transparency and overview.

Incentivized

1. Creates the best user experience across different medias. 2. Pushes the contact center reporting to a new level. 3. eMite comes with regular KPIs out of the box, but it also allows users to fully configure their KPIs based on their specific data and requirements. 4. Browser based solution that can provide actionable insights for making complex business decisions.

Incentivized

Rational BI allows managing data analysis coming from different projects. The outputs are one or more reports, that can be delivered automatically to the stakeholders or other communication media inside the organization. Nice dashboards help to describe and analyze data. Sometimes different user profiles could be needed, optimize the view.

Incentivized

Support for eMite so has far has been excellent. Most of the tickets are resolved the same day. I have always seen their SLAs staying intact even for a complex situations let alone bugs that are raised to development teams. So, I never had any bad day with eMite support. They were always on dot.

Incentivized

I haven't had to use support to date for this product.

Incentivized

eMite cuts down all the manual part[s] of getting the data and organizing [it]. This happens in the abstract layer that keeps the user in the no worry one. eMite becomes part of the solution itself rather an external application that receives data from the solution. KPI and some other complex calculations are taken care of by this wonderful analytics tool.

Incentivized

Today there are many companies providing BI solutions, and generally, I think Microsoft Power BI is the easiest go-to solution as it is part of the Office365 software. However all software solutions have their limitations, advantages, and disadvantages, but sometimes you don't need the perfect solution. You just need a solution that delivers 80-90 percent of the full potential to reach your goal and in this scope, we were really happy with Rational BI.

Incentivized

• Reaching out to the granular data.
• Easy to make business decisions.
• Increases productivity.

Incentivized

• Allows folks to work on other items as reporting is done in the background.
• Scheduling and delivery of reports with one click.
• Single pane of management.
• Ease of use.

Incentivized