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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Empower

    Score8.4 out of 10
    N/AN/AN/A

    Nutshell

    Score9.2 out of 10
    N/ANutshell offers a CRM with contact management, calendar sync, click-to-call, and collaboration features.

    $19

    per month per user

    Pricing
    EmpowerNutshell
    Editions & Modules
    No answers on this topic
    Foundation
    $19
    per month per user
    Growth
    $32
    per month per user
    Pro
    $49
    per month per user
    Business
    $67
    per month per user
    Enterprise
    $89
    per month per user
    Offerings
    Pricing Offerings
    EmpowerNutshell
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—15% discount for annual pricing.
    More Pricing Information
    Features
    EmpowerNutshell
    Sales Force Automation
    Comparison of Sales Force Automation features of Empower and Nutshell CRM
    Feature
    Empower
    8.9
    3 Ratings
    13% above category average
    Nutshell CRM
    9.3
    15 Ratings
    17% above category average
    Customer data management / contact management8.73 Ratings9.214 Ratings
    Workflow management8.73 Ratings10.013 Ratings
    Territory management8.73 Ratings10.08 Ratings
    Opportunity management9.82 Ratings10.010 Ratings
    Integration with email client (e.g., Outlook or Gmail)8.73 Ratings8.314 Ratings
    Contract management8.73 Ratings10.01 Ratings
    Quote & order management9.93 Ratings9.69 Ratings
    Interaction tracking7.43 Ratings8.312 Ratings
    Channel / partner relationship management9.33 Ratings8.33 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of Empower and Nutshell CRM
    Feature
    Empower
    7.4
    3 Ratings
    4% below category average
    Nutshell CRM
    10.0
    7 Ratings
    26% above category average
    Case management8.13 Ratings10.06 Ratings
    Call center management7.43 Ratings10.05 Ratings
    Help desk management6.83 Ratings10.01 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Empower and Nutshell CRM
    Feature
    Empower
    6.1
    2 Ratings
    24% below category average
    Nutshell CRM
    9.0
    14 Ratings
    15% above category average
    Lead management7.02 Ratings9.813 Ratings
    Email marketing5.12 Ratings8.312 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Empower and Nutshell CRM
    Feature
    Empower
    8.3
    2 Ratings
    8% above category average
    Nutshell CRM
    9.4
    13 Ratings
    20% above category average
    Task management8.02 Ratings9.712 Ratings
    Billing and invoicing management8.92 Ratings8.32 Ratings
    Reporting8.02 Ratings10.09 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Empower and Nutshell CRM
    Feature
    Empower
    9.1
    3 Ratings
    17% above category average
    Nutshell CRM
    10.0
    13 Ratings
    27% above category average
    Forecasting8.73 Ratings10.010 Ratings
    Pipeline visualization9.92 Ratings10.012 Ratings
    Customizable reports8.73 Ratings10.012 Ratings
    Customization
    Comparison of Customization features of Empower and Nutshell CRM
    Feature
    Empower
    5.5
    3 Ratings
    33% below category average
    Nutshell CRM
    9.9
    11 Ratings
    26% above category average
    Custom fields6.23 Ratings9.611 Ratings
    Custom objects5.63 Ratings10.06 Ratings
    Scripting environment3.22 Ratings10.02 Ratings
    API for custom integration7.02 Ratings9.96 Ratings
    Security
    Comparison of Security features of Empower and Nutshell CRM
    Feature
    Empower
    6.8
    3 Ratings
    21% below category average
    Nutshell CRM
    9.6
    4 Ratings
    13% above category average
    Single sign-on capability5.63 Ratings9.63 Ratings
    Role-based user permissions8.13 Ratings9.63 Ratings
    Social CRM
    Comparison of Social CRM features of Empower and Nutshell CRM
    Feature
    Empower
    9.9
    2 Ratings
    27% above category average
    Nutshell CRM
    9.7
    9 Ratings
    25% above category average
    Social data9.92 Ratings9.49 Ratings
    Social engagement9.82 Ratings10.02 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of Empower and Nutshell CRM
    Feature
    Empower
    7.1
    3 Ratings
    6% below category average
    Nutshell CRM
    10.0
    2 Ratings
    28% above category average
    Marketing automation6.13 Ratings10.02 Ratings
    Compensation management8.03 Ratings10.02 Ratings
    Platform
    Comparison of Platform features of Empower and Nutshell CRM
    Feature
    Empower
    6.1
    2 Ratings
    22% below category average
    Nutshell CRM
    9.2
    13 Ratings
    19% above category average
    Mobile access6.12 Ratings9.213 Ratings
    Best Alternatives
    EmpowerNutshell
    Small Businesses
    Salesflare
    Score10 out of 10
    Salesflare
    Score10 out of 10
    Medium-sized Companies
    Kintone
    Score9.7 out of 10
    Kintone
    Score9.7 out of 10
    Enterprises
    Oracle Sales
    Score8.9 out of 10
    Oracle Sales
    Score8.9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    EmpowerNutshell
    Likelihood to Recommend
    9.5
    (3 ratings)
    9.8
    (15 ratings)
    Likelihood to Renew
    10.0
    (1 ratings)
    10.0
    (1 ratings)
    Usability
    8.5
    (3 ratings)
    8.7
    (5 ratings)
    Support Rating
    8.0
    (1 ratings)
    9.5
    (2 ratings)
    Implementation Rating
    -
    (0 ratings)
    8.0
    (1 ratings)
    Configurability
    8.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    EmpowerNutshell
    Likelihood to Recommend
    Empower ERP
    I have kept very close watch on my net worth, and Empower was an incredibly useful tool in giving me a relatively updated display aggregating all of my personal accounts. Frustratingly it wasn't able to integrate a mutual fund that I own, but it was able to for everything else
    Incentivized
    Read full review
    Nutshell Inc.
    This can be used for different industries, healthcare, IT, retail or any company with a customer service line, big or small. if i had to ask, i would say "Do you have any type of filing system that you use?" "anything where you are keeping track of personal/ business information." Do you need access to information on a day to day basis? If they do , then this can be used , especially if you need to keep track of the numbers; we like how we can see if are things going up or down.
    Read full review
    Pros
    Empower ERP
    • Keep track of all our employee's 401K accounts
    • They take care of all notices for account holders
    • They take care of all tasks in a timely manner.
    Incentivized
    Read full review
    Nutshell Inc.
    • Customization - we are able to make Nutshell make the most sense for our company and processes
    • Scheduling - the ability to set tasks allows us to never forget a follow-up call or email
    • Tags - allow us to prioritize leads and segment our customers and potential customers
    • Communication - the ability to tag colleagues in notes for callbacks or updates to accounts is very helpful to keep everyone on the same page
    • Email History - being able to blind copy all our email communication to Nutshell, allows us to have email threads and notes all in one place
    Incentivized
    Read full review
    Cons
    Empower ERP
    • Sometimes the tiles are removed automatically or stop working.
    Incentivized
    Read full review
    Nutshell Inc.
    • integration with email doesn't work as advertised
    • would like integration with quickbooks
    • If there is a misspelling in any one email address, you can not send a mass email. You must go back and correct each error before it can send.
    Incentivized
    Read full review
    Likelihood to Renew
    Empower ERP
    We have had no problems and will stay with Empower for our 401k needs.
    Incentivized
    Read full review
    Nutshell Inc.
    This is perfect for a small business / Home based business with SaaS. Nutshell constantly adds new features and the price is much better than more robust software like Salesforce.
    Incentivized
    Read full review
    Usability
    Empower ERP
    I love how it can aggregate most of my personal accounts, but my mutual fund account that I have with a wealth management firm from home won't integrate with it for some reason.
    Incentivized
    Read full review
    Nutshell Inc.
    Extremely easy to use and they help you throughout the process. I find it not challenging, an effective utility to help us prioritize and engage efficiently at a reasonable price point. We enjoy working with the team there and they're easy to access. I've already recommended it to two colleagues
    Incentivized
    Read full review
    Support Rating
    Empower ERP
    Had a past participant from 20 years ago, receive a letter from the government saying they might have a retirement account. Empower helped this employee and I didn't have to play detective concerning this person. They back tracked to Merrill Lynch to find this former participant and help her. I was impressed.
    Incentivized
    Read full review
    Nutshell Inc.
    Nutshell's support team has always been great and they tend to go above and beyond. They are polite, friendly, personable and great listeners. They are also great about sending follow up emails too.
    Incentivized
    Read full review
    Implementation Rating
    Empower ERP
    No answers on this topic
    Nutshell Inc.
    Implementation is difficult everytime but this was relatively simple due to the small amount of data we moved
    Incentivized
    Read full review
    Alternatives Considered
    Empower ERP
    It stood out when compared for features, legacy, customer support, and on-premises deployment.
    Incentivized
    Read full review
    Nutshell Inc.
    When I first started with BCI, they were using ACT!. It was hard to navigate and there were a lot of spots for duplicate information that made it hard to know if you were in the right spot or not. Then if you had trouble, you would spend 3 hours on the phone with customer service and often they would not even be able to find a solution. I would not recommend ACT! to anyone. Since getting nutshell, I have learned a bit about Cosential and I know that it is more catered to the construction industry and can help with proposal creation, so I think that may be something we consider in the not-too-near future.
    Incentivized
    Read full review
    Return on Investment
    Empower ERP
    • It has improved employee experience and is a good tool for management to track things.
    Incentivized
    Read full review
    Nutshell Inc.
    • Nutshell CRM has had a major impact on ROI. The last program we used cost more and had fewer features and accessibility.
    • One negative impact is its email functions. As stated before in this review I need to be able to send large attachments and pics through email and Nutshell is very limited when it comes to that.
    Incentivized
    Read full review
    ScreenShots

    Nutshell Screenshots

    Screenshot of Nutshell's dashboard, mobile app, and sales metrics.Screenshot of the interface to build custom pipelines.Screenshot of where to measure contact engagement with Nutshell Marketing emails, forms, website traffic, and landing pages.Screenshot of the interface to engage with website visitors and leads throughout the buying journey via multiple channels using Nutshell Engagement. Channels include SMS, AI webchat, WhatsApp, Facebook Messenger, and Instagram DMs.Screenshot of Quotes & Invoices, where users can create, send, and monitor custom quotes and invoices without leaving Nutshell.