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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Empower

    Score8.4 out of 10
    N/AN/AN/A

    Sage CRM

    Score8.9 out of 10
    Mid-Size Companies (51-1,000 employees)
    Sage CRM is an SMB-oriented CRM platform offered in both SaaS and on-premise editions. Unlike the Sage SalesLogix product, the SaaS version is a true multi-tenant offering. The platform offers excellent integration with Sage ERP and accounting products. It is also a good global solution and is available in many languages and is used by over 12,000 customers worldwide, with many customers in Europe.

    $33

    per month

    Pricing
    EmpowerSage CRM
    Editions & Modules
    No answers on this topic
    Sage CRM (cloud)
    $45
    Per User per Month
    Sage CRM (on premise)
    $0
    Lifetime License per Seat
    Offerings
    Pricing Offerings
    EmpowerSage CRM
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsTiered pricing is available for multiple users.
    More Pricing Information
    Community Pulse
    EmpowerSage CRM
    Considered Both Products
    Empower ERP
    No answer on this topic
    Sage
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    100%
    Would buy again
    8 Answers
    Delivers good value for the price
    No answers on this topic
    86%
    Delivers good value for the price
    6 Answers
    Happy with the feature set
    No answers on this topic
    100%
    Happy with the feature set
    8 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    100%
    Lived up to sales and marketing promises
    8 Answers
    Implementation went as expected
    No answers on this topic
    100%
    Implementation went as expected
    8 Answers
    Features
    EmpowerSage CRM
    Sales Force Automation
    Comparison of Sales Force Automation features of Empower and Sage CRM
    Feature
    Empower
    8.9
    3 Ratings
    13% above category average
    Sage CRM
    8.8
    17 Ratings
    12% above category average
    Customer data management / contact management8.83 Ratings9.017 Ratings
    Workflow management8.83 Ratings8.616 Ratings
    Territory management8.83 Ratings8.517 Ratings
    Opportunity management9.82 Ratings8.917 Ratings
    Integration with email client (e.g., Outlook or Gmail)8.73 Ratings9.016 Ratings
    Contract management8.73 Ratings8.614 Ratings
    Quote & order management9.93 Ratings9.016 Ratings
    Interaction tracking7.63 Ratings9.216 Ratings
    Channel / partner relationship management9.33 Ratings8.716 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of Empower and Sage CRM
    Feature
    Empower
    7.6
    3 Ratings
    1% below category average
    Sage CRM
    8.1
    16 Ratings
    5% above category average
    Case management8.23 Ratings8.016 Ratings
    Call center management7.63 Ratings8.215 Ratings
    Help desk management7.03 Ratings8.214 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Empower and Sage CRM
    Feature
    Empower
    6.1
    2 Ratings
    24% below category average
    Sage CRM
    8.7
    16 Ratings
    12% above category average
    Lead management7.02 Ratings8.816 Ratings
    Email marketing5.12 Ratings8.715 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Empower and Sage CRM
    Feature
    Empower
    8.3
    2 Ratings
    8% above category average
    Sage CRM
    9.0
    17 Ratings
    16% above category average
    Task management8.02 Ratings9.016 Ratings
    Billing and invoicing management8.92 Ratings9.015 Ratings
    Reporting8.02 Ratings9.113 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Empower and Sage CRM
    Feature
    Empower
    9.1
    3 Ratings
    17% above category average
    Sage CRM
    8.6
    17 Ratings
    12% above category average
    Forecasting8.83 Ratings8.716 Ratings
    Pipeline visualization9.92 Ratings8.416 Ratings
    Customizable reports8.83 Ratings8.717 Ratings
    Customization
    Comparison of Customization features of Empower and Sage CRM
    Feature
    Empower
    5.6
    3 Ratings
    31% below category average
    Sage CRM
    8.6
    17 Ratings
    12% above category average
    Custom fields6.43 Ratings8.517 Ratings
    Custom objects5.93 Ratings8.516 Ratings
    Scripting environment3.22 Ratings9.016 Ratings
    API for custom integration7.02 Ratings8.314 Ratings
    Security
    Comparison of Security features of Empower and Sage CRM
    Feature
    Empower
    7.1
    3 Ratings
    17% below category average
    Sage CRM
    8.7
    17 Ratings
    4% above category average
    Single sign-on capability5.93 Ratings8.717 Ratings
    Role-based user permissions8.23 Ratings8.813 Ratings
    Social CRM
    Comparison of Social CRM features of Empower and Sage CRM
    Feature
    Empower
    9.8
    2 Ratings
    26% above category average
    Sage CRM
    9.4
    13 Ratings
    22% above category average
    Social data9.92 Ratings9.513 Ratings
    Social engagement9.82 Ratings9.313 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of Empower and Sage CRM
    Feature
    Empower
    7.3
    3 Ratings
    3% below category average
    Sage CRM
    9.0
    14 Ratings
    18% above category average
    Marketing automation6.43 Ratings9.114 Ratings
    Compensation management8.13 Ratings8.912 Ratings
    Platform
    Comparison of Platform features of Empower and Sage CRM
    Feature
    Empower
    6.4
    2 Ratings
    17% below category average
    Sage CRM
    7.8
    16 Ratings
    2% above category average
    Mobile access6.42 Ratings7.816 Ratings
    Best Alternatives
    EmpowerSage CRM
    Small Businesses
    Salesflare
    Score10 out of 10
    Salesflare
    Score10 out of 10
    Medium-sized Companies
    Kintone
    Score9.7 out of 10
    Kintone
    Score9.7 out of 10
    Enterprises
    Oracle Sales
    Score8.9 out of 10
    Oracle Sales
    Score8.9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    EmpowerSage CRM
    Likelihood to Recommend
    9.4
    (3 ratings)
    8.9
    (28 ratings)
    Likelihood to Renew
    10.0
    (1 ratings)
    5.1
    (11 ratings)
    Usability
    8.6
    (3 ratings)
    8.9
    (11 ratings)
    Performance
    -
    (0 ratings)
    8.2
    (1 ratings)
    Support Rating
    8.0
    (1 ratings)
    7.9
    (8 ratings)
    In-Person Training
    -
    (0 ratings)
    7.0
    (1 ratings)
    Implementation Rating
    -
    (0 ratings)
    8.0
    (1 ratings)
    Configurability
    8.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    EmpowerSage CRM
    Likelihood to Recommend
    Empower ERP
    I have kept very close watch on my net worth, and Empower was an incredibly useful tool in giving me a relatively updated display aggregating all of my personal accounts. Frustratingly it wasn't able to integrate a mutual fund that I own, but it was able to for everything else
    Incentivized
    Read full review
    Sage
    as it is a very flexible software that can be adapted to any business model, other functions human resource management, manufacturing and supply chain planning, all these functions are housed in a highly technological interface. I liked this system because it made automating accounts payable so much easier.the control of the basic accounting of any type of company
    Read full review
    Pros
    Empower ERP
    • Keep track of all our employee's 401K accounts
    • They take care of all notices for account holders
    • They take care of all tasks in a timely manner.
    Incentivized
    Read full review
    Sage
    • When in client profile, it is very intuitive, allowing you to easily transcribe notes in the clients profile.
    • Sage allows 3rd party plugins, so if you utilize a particular phone services or would like to import something as simple as google drive, its compatible.
    Incentivized
    Read full review
    Cons
    Empower ERP
    • Sometimes the tiles are removed automatically or stop working.
    Incentivized
    Read full review
    Sage
    • Reliance on Apache Tomcat causes a lot of headaches. There are common issues trying to start up the server, resulting from Apache Tomcat misconfigurations, or Java. Some forum posts on Sage City address common issues, but digging into server logs seems to be an often occurrence.
    • Support is somewhat lacking, less user install base means error messages are sometimes hard to find quick answers for. Most of the knowledge found on the internet is in the Sage City forum.
    • Integration with Microsoft 365 causes you to have to turn off some security features. This will result in your 365 tenants running lower security standards than recommended, it may put you at risk for targeted attacks.
    Incentivized
    Read full review
    Likelihood to Renew
    Empower ERP
    We have had no problems and will stay with Empower for our 401k needs.
    Incentivized
    Read full review
    Sage
    There are really no other words to say, it is a very easy to use application that is more straightforward and has provided better results with the bulk of features that appeal to a very broad amount of users. There may be other CRM platforms out there that are more prevalent, but I have found them to be much more clunky and less intuitive than Sage CRM.
    Incentivized
    Read full review
    Usability
    Empower ERP
    I love how it can aggregate most of my personal accounts, but my mutual fund account that I have with a wealth management firm from home won't integrate with it for some reason.
    Incentivized
    Read full review
    Sage
    Excellent integration with the most important social networks (LinkedIn, Facebook and Twitter) to get leads. The mobile app is quite useful for speeding up the tasks at hand and not relying on the computer or being in the office to get them done.
    Incentivized
    Read full review
    Performance
    Empower ERP
    No answers on this topic
    Sage
    Sage works very quickly based on the network you are using it on. It is internet based so if your network is slow, it will perform slowly. Reports seem to run reasonably fast, if there is too much information it is trying to populate that could slow it down a little. When Sage CRM is integrated with a Sage ERP product it doesn't tend to slow down either system at all
    Read full review
    Support Rating
    Empower ERP
    Had a past participant from 20 years ago, receive a letter from the government saying they might have a retirement account. Empower helped this employee and I didn't have to play detective concerning this person. They back tracked to Merrill Lynch to find this former participant and help her. I was impressed.
    Incentivized
    Read full review
    Sage
    Support team is really slow and they need to work on this really. Sometimes it takes days to resolve a simple query and there is no way to get it expedited. Rest the product is is amazing but the team should look into the costumer support and get it working
    Incentivized
    Read full review
    In-Person Training
    Empower ERP
    No answers on this topic
    Sage
    Most training would come after a upgrade. Otherwise we would self teach new employees. Training was with a Sage Software partner SWK technologies.
    Incentivized
    Read full review
    Implementation Rating
    Empower ERP
    No answers on this topic
    Sage
    The implementation and upgrades were rather quick and straight forward. Attempting to link Sage CRM with Sage 100 ERP however was a nightmare and will be avoided by us in the future due to numerous issues.
    Incentivized
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    Alternatives Considered
    Empower ERP
    It stood out when compared for features, legacy, customer support, and on-premises deployment.
    Incentivized
    Read full review
    Sage
    Whilst SAGE CRM was selected around 10 years ago and we became a partner, the main contenders would have been at the time Sales Logix and MS CRM 4.0. However, we had extensive experience of the mid-market CRM's and decided on SAGE CRM since it had a clean, easy to understand interface and importantly offered both workflow automation and Self Service capability, all of which across both the Case and Sales and Marketing functionality was seamless and saved time. As it was pure browser based, access was from anywhere we wanted. In my view, SAGE CRM still stacks up well against all the other mid-market CRM systems and offers good value for money, but more importantly, it is an easy to operate and customisable solution which user like. Again, we can teach administration users very quickly to support and customise themselves since the admin. function are clear as well.
    Read full review
    Return on Investment
    Empower ERP
    • It has improved employee experience and is a good tool for management to track things.
    Incentivized
    Read full review
    Sage
    • It is very affordable in pricing, compared to competitors
    • Lead management and convertion into prospects is also a very easy process
    • Lead capture from web pages should be available, and better ways to capture leads from tradeshows by uploading directly from scanned business cards
    Incentivized
    Read full review
    ScreenShots