Ease of use makes Sage CRM a smart choice.
July 08, 2014

Ease of use makes Sage CRM a smart choice.

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Sage CRM On-Premise

Overall Satisfaction with Sage CRM

We have prospective and current customers throughout the world and Sage CRM allows us to instantly see their relevant contact information, we track how frequently we contact them, what they have previously purchased and how interested they are in furthering their business with us in the future. The interface is very straightforward to pick up and use on a daily basis from our more novice users to the more advanced. It is used primarily in the sales and marketing divisions at our company.

Pros

  • Tracking customer interaction
  • Looking up all contact information about a customer
  • Keeping track of a user's sales funnel

Cons

  • Lack of social media integration
  • Smaller feature sets limit some of the application usage for smaller companies
  • More complete entries by users
  • Users rely on it more than calling up another co-worker to retrieve data
  • Better preparedness for meetings and interactions with customers
  • Microsoft Dynamics CRM,Salesforce.com,GoldMine
The ease of use for our many different types of users makes it an easy choice for me and hopefully for the other employees I have recommended it to. I have seen the results as compared to other platforms and in my experience, it is far superior and easier to work with.
There are really no other words to say, it is a very easy to use application that is more straightforward and has provided better results with the bulk of features that appeal to a very broad amount of users. There may be other CRM platforms out there that are more prevalent, but I have found them to be much more clunky and less intuitive than Sage CRM.
After using three of four of the top CRM platforms, I look for ease of use first and foremost. I see so many remote users who simply cannot or will not use a product due to it being too complicated to enter in every touchpoint or request for information or even customer contact information because its too slow, too many clicks, whatever. Sage CRM does a fine job in that area and is one of the reasons I enjoy using it more than other CRM platforms.

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